Gujarat Travels — pathetic service by the travels.

Complaining about the trip dated 9th June 2019 from Mount Abu to Vadodara in your Gujarat travels bus.
Bus no. GJ06 U 9553
The experience was completely unprofessional, pathetic and total disappointment.
The bus was parked in the lot since morning when I went for a walk and when we were told by the sms to reach place 15 minutes before, the concerned person of your travels were washing the bus till that time and when we were to sit in the bus at 8oclock he started checking all the system of bus so what was he doing all day around.
When we reached the bus some 15-20 mins before the conductor or your concerned person told us rudely that see the time on bus ticket it's written 8pm so why did you came early.
The conductor was totally drunken and bus driver was not even ready to talk.
The Air-conditioning system of your bus had gone down and was not working all the passangers were completely suffocated as there were no windows available and none of the driver or conductor was ready to talk to the passangers.
There were many small children aged 5-6 years were also travelling just imagine how suffocated was the atmosphere for them.
We almost travelled 100km like this in that suffocated atmosphere. And next bus came almost after a delay of 3 hours at the dhaba where the bus was made to stand.
After that also in this bus there was no place available for us to sit as we had taken sitting ticket and the bus that came was completely sleeper coach. So we had to sit 3 persons on 1 sleeper coach and 1 had to sit down and from where hot air of engine was coming so what about our health perspectives literally I was coughing all time.
There was no bus number written on the ticket.
Grant me to complete refund of the ticket plus the allowances for the facilities user by me while your bus stopped in the mid highway.
Even one of my friend had neck sprain so how will you compensate for that also.