Haier Appliances India Complaints & Reviews

I recently [march 28 2019] bought a refrigerator [model: hrf2983ckge] from haier. The model has a glass panel on its doors, which for some reason cracked [by end of november 2019] and i cut my hand a few times trying to open the door. I registered a complaint with the local service center and now they want me to pay them for the parts to be replaced.
I have been trying to make them understand that the glass started cracking for no apparent reason [ or a reason that is beyond me] and they keep telling me that i smashed the door with something hard and i did it unknowingly. Basically, they are calling me a liar and asking me to pay up front for repairs.
This is clearly a design flaw and they are not willing to take responsibility because it's explicitly written in the warranty that 'glass, plastic and bulb' will not be covered in the warranty.
Haier is cheating people with faulty designs and horrible product line. The main offices [not the local branches] have made sure that we don't get in touch with them. I haven't found a way yet and if anyone reading this have figured it out, please let me know.

I purchased the refrigerator with model number hrb 2963 crg e on 18th of april 2018, it was working fine for almost 2 months and it started to make some noise and not get cooled, i complained regarding this matter with the store from where i bought it, they helped me by sending a technician. Again for 2 months it worked fine but guess what its the same scenario again. I have been having problem with this refrigerator ever since i bought it. Im fed up of this. It stopped working day before yesterday and a technician came yesterday to check it out, even he was laughing at us since he is constantly visiting us. I need a proper solution to this matter or else i will have to face this legally.

Sir
it is brought to your kind notice that my refrigerator is not working til today after doing multiple complaint repeatedly on dated 28.7.2019, 30.7.2019 and 22.11.2019 and 4.12.2019. your engineer is not doing its satisfactory .
please rectify or replace it as soon as possible other wise i have to go to the consumer court.
my complain no.1. GU[protected] dated 28.7.2019
2. GU[protected] dated 30.7.2019
3. GU[protected] dated 22.11.2019
Name of consumer Madhu
Invoice no 124 dated 07.01.2019

I requested for a technician as my freezer got punctured. Someone called me telling me he was sending their technician. Two guys came and "fixed" it. I asked them which company/website they were from and they said they were from Haier company and that they were an outsource. They took rs 4000 from me but the fridge is not cold enough.He also said he willl send the bill and it has been a month but there is no bill from him. I do have a screenshot of the payment. I called them to check it again and after a week of calling, the technician finally came to check. He said he fixed it but it was still the same. I've been calling me but his number is switched off now. I called the guy who sent him but he has blocked me.

This was serious escalation about the air conditioner purchased on 17-march-2019. The installation was not done properly which resulted in gas leakage.
The issue is that there is no cooling for last weeks. This is damaging the reputation of your esteemed brand. Air conditioner needs to be tested with vacuum pump to ensure there is no gas leakage. Now the product is in warranty period, please resolve the issue on urgent basis. I do...

Sir i purchased haier 43 inch smart led tv at mohan audio vision at hospet. Where smart tv features are not installed not given demo and tv remote not working. Shop owner and technician not responding. Kindly look into my problem. And they told that for smart features dongal is required. They did not given. They told that it is company technician will provide. But technician not responding. Kindly look my problem

We purchased television led wall mounting in 2017 may. Same is under repair from feb. 2019. We are very surprised to note that the mother board is gone within 2 years. We had been out f station and could not call for immediate service. We are trying for service past one month. We lodged one and no body turned up. Another they promised to come but service engineer did not come on the fixed date. We requested for a later date but they have closed the complaint. But we have not received any message on this. No one called thereafter. We bought the same for rs.18000/- and paid gst 18% and now we never enjoyed for hardly 1 and half years. We request for a replacement or compensation for this. We working people cannot go after them everytime and spend time waiting for them. We require justice

Product purchased on 22/01/2019, having issues like less cooling & water leackeg from bottom since last 3 months +. Lodge complaint on 29.10.19 & recd. Below two sms as below:

Dear customer, haier cares for the safety of your family and product. Please do ask our engineer to check the electric phase during visit or call [protected]

Dear customer, your sr is gh[protected]. Please provide the code snbb to our engineer after job is completed. For further assistance call [protected]. Thanks

Recd. Call on 29th cot.2019 at 5.54 pm from +91-[protected] that service engineer will come within 12 noon to 6 pm on 30.10.19, but till now (31.10.19 at 11. Am) nobody attend & adter calling customer care in [protected] for 3 times (They pick up the phone and speak to each others without attnding customer??? My registered mobile no. Is [protected], but since i had called from +91-[protected], they did not reply me the status of my complaint & remain strict on haier company policy??? What kind of service you are giving??? Why should we trust you further? Reply me the status of my complaint now??

Dear sir/mam,

Fyi... We have purchased the 345 ltr refrigrator model no hrb3654pmg-e s/n bl03s5e8501t1k930161 dated on[protected] from kapoor electronics (Distributor) pul jogiyan, behind up delhi transport saharanpur - 247001 (U. P) india, branch : link road, near tvs agency. But they delivered goods without sealed and without user manual book/refrigerator key we can says that second hand conditions then we have goto distributor shop and told him that then they accepted the their fault and replaced the goods but haier company don't give the distributor ship of froudy people for cheating the your customers and we don't believe the haier products and poor services in future so company take the ligel action to distributor and cancel the distributor ship.

Regards
Amit singh rawat
Mobile: [protected]

Dear haier team,

I have purchased a haier tv (Htr a18m) 55 inch lcd tv previous year (Around may 2018). Suddenly couple of days back the sound problem occured in the machine. When we launched a complaint your guy came and when we opened the tc there was few lines visible on the tv. The tv is wall mounted so it doesnt have any reach to the children and i seriously want to know how the display error has occured. The amount which they are charging for a new display is too much. Kindly resolve my problem

Hi all,

I have purchased haier 320l 3 star frost free double door refrigerator costing 24000 last year.

Its causing cooling, noise issue and i have raised complaint more then 5 times, engineer will come and do nothing.

When i asked for replacement/refund as its within a year they are not ready to provide.

One of the worst product and service from haier

Regards
Nagaraj

Have haier led tv. I have also taken an annual maintenance contract and my tv is under warranty and now i am facing problem of display. Everyday told next week

I have lodged complaint about this issue, but no one is concerned to solve it.
Service center says they dont have those specific parts of that model i[censored] dont have those parts then whats the point of taking amc. Let me know if you are solving my issue or not so that i can take further legal step.

Dear
Sir
Hai i am somshekhar mulimani i am big fan off hair company. But my home refrigerator cooling system not working i have completed on hair help line
My complete number au[protected] tellcaller best but service man come to my home hi is no any part change but ask to money 236+700 =936 and i have ask this person new part number and part price this person not sagest and i have many time bill ask but not provide i have fainly help line call this person bill give me but this bill no any part number i m not satisfied

Respected sir

I have purchased a haier ac on 24.05.2019
From the first day less cooling problem is there i register complaint company send technicians again at last they replace my outdoor unit but this time it more worst than previous one sound is coming from ac i have uploaded video and very less company service is worst and product to i am very fed up by calling customer care again and again... I dont want this ac i want refund

Please see for it as soon as possible.

Thank you

Dear sir,

I would like to inform you that i have purchased a refrigerator of haier on dated[protected]. After ten days of installation of refrigerator i found a problem in refrigerator, which is instantly complain to customer care of the company. The local technician are try to resolve it more than three times at home, but it is not resolve. Again i complain to customer care than the technician carried the refrigerator from home to service center on[protected] for the solution. The technician return the refrigerator after one and half of the month [ 45 days ] after complain more than three times and more. After this the condition of refrigerator is more poor and the problem is not resolve. I again complain its problem to customer care on dated[protected] with complain number pt[protected]. I further inform you that the refrigerator condition is more poor and local vendor of company is not respond properly. It is a manufacturing problem which is not resolving through the engineers of company. I am very up-set of this good because it is not working properly and i could not use it.

I request to you that replace the refrigerator as per customer satisfaction matter. I attached the invoice of goods purchase with vendor slip.

Goods name : refrigerator
Company : haier
Serial number of good : bh0330e980088j910212
Hsn : 84182100

I hope that you must care it and replace the refrigerator within the week for your customer satisfaction and company norms. I wait your reply.

Syed ather ali
Near : sadar thana, purnea city
Lalbagh
Purnea - 854302
Bihar

Show quoted text

Refrigerator condition is more poor and local vendor of company is not respond properly. It is a manufacturing problem which is not resolving through the engineers of company. I am very up-set of this good because it is not working properly and i could not use it.

I request to you that replace the refrigerator as per customer satisfaction matter. I attached the invoice of goods purchase with vendor slip.

I bought my haier fridge on[protected] @ spencer's ; musheerabad hyderabad.
The fridge broke down and stopped cooling in aug'19. Since then it has broken down three times and haier sent "technicians" and "senior" to fix the issue. The last repair was carried out almost 10 days ago and it broke down a fourth time today. It's stopped making ice even though freezer is set at negative 15 degrees c.

Break down no. 1 = gas choke (According to haier) [ reported: 12-aug -2019]
Break down no. 2 = compressor replaced [ reported 22- aug-2019 ]
Break down no.3 = gas choke (As per "senior" haier tech) [ reported: 26- aug-2018]

And finally break down no. 4 today [ reported: 14- sep-2019]; god knows why.

I have haier led tv. I have also taken an annual maintenance contract and my tv is under warranty and now i am facing problem of display.

I have lodged complaint about this issue, but no one is concerned to solve it.
Mr nagesh aauti was like you talk to head office, service center is not liabale to solve my issue.
Service center says they dont have those specific parts of that model i[censored] dont have those parts then whats the point of taking amc. Let me know if you are solving my issue or not so that i can take further legal step.

Product details are as follows

Model le49b7000
Serial number: dh1u90d150ghbg7j0013

My contact details
Sujay s gawde
Nu [protected]
Email id [protected]@gmail.com

Dear concern,

Complaint-: refrigerator not cooling.

Its very disappointing to inform that i am not get my service request fulfilled.
A complaint was logged on 17-8-19 with customer support and still awaiting a call from your technician till today.
As a result my family is undergoing trauma for refrigeration of food as most of it getting stale and wasted.

Let me know i[censored]ll are not able to service ur own products...

Ref: registered mobile no:[protected]

Thanks and regards
Geoffrey m
[protected]

Sir, i have a haier split ac in my home and i had bought it 6 years back. At the end of last year's summer, a worker from haier customer care repaired the ac and it took ₹13000 to completely repair the ac. He even assured us that now this ac will run for many years without any problems.

But at the start of summer in this year, ac didn't worked properly. It had stopped cooling and just blew air from it. Thereby, we called the haier customer care and they sent worker who filled gas in ac.in the last 4 months, the ac has stopped working 3 times. And now, the ac has stopped working for the fourth time.

Therefore, i request you to look in this matter and resolve the problem.