Haier Appliances India Complaints & Reviews

I purchased water heaters es 15h e1 on 28-july-2017. Next day one person called me from haier for installation (+91 [protected]) and asked my address and said me your installation will done till 7 pm
Whole day i waitting at home the for installation but not anyone come when i call on this no (+91 [protected]) and ask to this person i am waiting for installation he told me installation person not receive a call he stay near your location so he will installation done on sunday
Next day when i call on +91 [protected] this no phone is switch off full day i try to call him but still no reply
If installation not possible on that day than why thay called me and said me today is your water heater installation
My contact no is [protected]

Hi, i have purchased a haier air conditioner in your arakkonam branch on 26/07/2017. It is installed on 27/07/2017 but not working fine. Am not getting the chillness in my room. I have informed your branch to replace the same since it is not working but as of now it is not replaced. Hereafter myself and my relatives will stop purchase in sathya.

How come faulty products are supplied to customers? And even there is not quick response from your team to resolve the complaint.

It clearly shows how you are caring about your customers and your invaluable services.

I feel very bad about your services i will strongly recommend to my friends and colleagues not to go for sathya.

Sir
We have purchased haier 1.5 tonnes split ac haier 19tfw3c on 20-5-17 at sonovision, vinodha theater, vijayawada. The bill no :is se-3035 dt[protected]. Even in the first day it self we observed that the a. C machine is not working properly as we are not able to get any coolness. We have complained the above problem through the toll free number [protected]. After several reequests the concerned office person sirisha (Mobile number [protected]) has sent the service person sri radha krishna has attended the office and after examining the unit the concerned service person has informed that the condensor is not working. Mrs sirisha told us she will book the order for the new compressor. But she not booked the order until we have pursued the matter with her. Even after that also we have not received the compressor as mrs sirisha told that due to gst it will take some more time. Yester day[protected]only we have received the compressor and after installing it the service person has told us it is not matching with the machine taken the out door unit with them to the service that is at ramamandiram, eluru road. Today 28-7-17 they brought the out door unit and installed the compressor. But we observed that the compressor is making a lot of noise. When we questioned the service person about it, he has informed that all the compressors of haier company will make such noise. We also observed that we are not the coolness even for the person sitting very to the ac machine. We have great respect towards the haier company and we have purchased the ac machine. But the ac machine is not functioning properly as we are not feeling any coolness even for the person sitting near to it. Hence we kindly request you to please look in the matter and please the ac machine with a new one as the ac machine we purchased is not functioning from the first day it self.

Hello, i had given my television set in your service center for repair on 10/07/2017. My complaint number is ah[protected] i had not received my television set yet. And no response from your side. I am totally disappointed with haier customer service. And will never recommend to any one to buy your any product. Provide me assistance from your side as early as possible. My number is [protected] or [protected].

I have purchase a washing machine model no. Xpb90-18/d/8, of 9.0kg. From the electornic peradise, vikas marg, laxmi nagar, delhi-92, on dated 18.10.2016. The problem is the water is leakage form the washing tub. The washing tub is empty within 5 minutes. I have get a many and many complaints to the customer care centre but the problem is as it is. Your engineers came to check the washing machine but not the repair the parts or other work. I am requesting to you kindlay solve the problem as soon as possible.
Uma bisht
Mobile no [protected]
Address-d-45, iiird floor,
Near metro pillor no. 51,
Vikas marg, shakarpur, delhi-110092

Im ajit kulkarni ; had purchased haier tv from korde and sons on 08/04/2016 that eventually the screen of tv stops display picture after sometime of starting the tv whereas voice is audible ; this is a re occuring problem thàt was told to be fixed ;
Product catagory:tv
Product model:le24b8000
Purchase date:08/04/201
Complaint numbers for the issue are being logged in to the company
Go[protected]
G[protected]
Hi[protected]
Hi[protected]
These complaints are being handled very poorly.
Im unclear if the replacement of the tv set is being granted or not.
Requesting to get re funded so as i do not want any consumer relationship with haier;
Also in due course of time ; id gone through mental stress and lack of information with the external world ; requesting haier to give me compensation of 50000 rupees.

We purchased a high end fridge from
Haire from vijay sales goregaon.
It has been a week since the fridge has not been working.
The fridge was purchased in august 2016.
One technician came home and said he has to get some part and now not responding back or attending to my complaint.
The person i spoke to on the phone from
Vijay sales (Goregaon) was also very rude and did not seem to care.
I am in agony, since we have spent a lot of money on this big fridge and it has been a week and i am very disappointed.
My complaint number is - mu[protected]

My washing machine model - xpb62-187q
The problem is near drain pipe there is an leakage
In the machine for drain water it takes minimum 30 min
The serial
Number=ca03doe3npqc7d7no843
We bought at 15.2.15 at maheshventerprises in somanur
This is from 6 months ago
In that drain it is coming out
We didnot use many hours
We maintain the washing machine at directed in the user manual please tell solution for us at [protected]@gmail.com

My haier washing is not working. I contacted the customer care service they sent the technician after 2 days. Also its been a week since the technician has not repaired a part which he took. It is causing great inconvinence to us. And the technician has already taken the charge and his contact no is not responding. Also the he is very rude in answering. I shall resolve to higher authorities if my complaint is not met within few days.

On 8th july, 2017 i raised the request for first free servicing of my 2 new haier acs which i purchased in march 2017. Sr# gu[protected] and gu[protected]
I received sms that the requests were cancelled as the bill is not available.
I called the customer care again and raised the requests again informing that i have the bill with me. I was also provided the contact number of mr. Zahir ([protected]) whom i tried to contact but his number was switched off. Anyways i thought my service requests have been raised so it will be attended soon.
New sr# gu[protected] and gu[protected]
On july 14 after waiting for six days i received the message again that my srs have been cancelled as bill is not available and that too without anyone from haier contacting me or checking with me if i have the bill or not
I tried calling mr. Zahir again on the number [protected] but again it was switched off.
I called haier helpline again and i was informed that the requests were cancelled due to unavailability of bill and the support representative was once again asking me to contact mr. Zahir as he only had cancelled my service requests.
I asked for an escalation towards this person as he unnecessarily and unprofessionally had cancelled my service requests multiple times now without even trying to contact me while he himself was being unavailable but your support was not able to help and only asked me to write about this matter to customer support email address.
I requested to raise two more requests for the same first free service of my two new acs with following sr# gu[protected] and gu[protected]
On 18th july i again received the messages that these service requests have been cancelled stating the same reason that "bill for haier product is not available".

From haier india i really want an explanation/answer for following:

Why my requests were being cancelled and who authorized this person named zahir to cancel my requests again and again without even contacting me and this is nothing less than harassment of the customers who showed faith in haier as a brand and purchased it's products.

Please let me know what action haier india will take against this unprofessional person and also what will haier do to ensure this is not repeated.
Also please can you ensure that the servicing of both the acs are provided asap as i am now tired of calling haier customer support.

I made a compliant to haier aervice centre in dimapur, nagaland on 17th july regarding some problem with my refrigerator. However the response of the cuatome care representative was a very harsh one. They are not willing to come and repair the fridge.in which case i will be compelled to take legal measures against your company for not providing after sales service. Please make sure that this mail is taken with all seriousness and direct your customer care representative in dimapur to immediately respond.
Samuel
Naga united
Dimapur
Nagaland
[protected]

Hello haier_team_india,

This is abida from bangalore. I am extremely disappointed to say that we are not satisfied by haier refrigerator that we got early november of 2016.
Its been past 15 days that i am calling the customer care and all the haier service centers. No response from your end to resolve my issue.!
All my stuff got spoiled.
My family strictly needs a serious and immediate response from your end.
Please help me out asap.

Contact number : [protected]
Registered mobile number : [protected]

Regards,
Abida

I order washing machine with haier company via flip kart on date may 15 no body came for installation and demo upto now i paid for installation outside and used for 10 days it stopped automatically in middle and sometimes won't work i raised complaint in june 21st up to now no body came from haier company haier company persons are calling any body come or not weekly but nobody came for repair plz accept my return request i think you unable to provide service to customers. Worst experience with your company. My order no is
Od[protected]

Purchased haier hrb-475 ss/475 ltr ref on 16/04/2017 from great eastern queens road unit jaipur india invoice no.:jpvn/sa/1718/00494 for inr 48000 the product was delivered on 4th day and after about a fortnight we started realising that the cooling is less and sometimes by the morning the stuff inside would start to rot we complained and the service provider sent someone in 5-6 working days and after a initial check up said there were few issues of setting and now the problem is resolved in a few days time i left for my summer vacations with my family only my parents were back home again the problem arose and then after repeated calling engineer came to say that the fan is frozen to our dismay i was constantly on phone from overseas to review his visit then after few days again the problem floored and finally after lot of perusal the engineer came and he agreed the piece is faulty and needs to be replaced now after 25-30 days and lot of phone calls i get a call from the engineer for my problem resolved code even before the product is delivered he says there are some gst compliant issues to which i obviously refused finally the product had got replaced and within 2 days is showing similar fault symptoms i have registered complaint at the call centre at [protected] sr is ja [protected] i would like to get my money back and the product be taken away i am unable to bear the loss of mental stress leave apart the loss of refrigerated products in this humidity and heat i am highly disappointed

I have purchased one ac (Haier 1.5 ton window ac) model no. Hw18ch3cna on 03 may 2015 from k square network, delhi cantt. I have lodged one complaint through call center for not giving proper cooling effect on 10 june 2017. Accordingly your technical staff visited my home on the same day and they mad it alright. After that i have provided them the code number. But on 14 june 2017 again i received one telephone call from the haier company and asked for the code number. Instead of providing the code number, i immediately contacted the call center and they informed me that i had lodged another complaint on 14 june 2017 for servicing the subject ac. Where as i had not lodged any complaint for my ac for servicing. This was done by some one else in my account. Kindly investigate this and inform me accordingly.

Sub: frequent water leakage from the refrigerator

Ref: tax invoice no. 6293 dtd. 13.12 2016 for inr 37000.00

Make: haier, model: hrb-3654 psl-r

Dear sir/ madam,
With reference to the above, this is to inform you that the refrigerator bought under the invoice mentioned has frequent problem of water leakage from the back side bottom end and the water spills on the floor which is not only dangerous and inconvenient for the family members but is an indication that there is some manufacturing/ design defect with the product.
For your kind information, since the date of buying the fridge on 13th december 2016, we have lodged complaints to haier company service tel. Number[protected] on 14th january ’17, 30th january ’17, 11th june ’17, and 2nd july ’17. On first three complaints, the company technician came and emptied the tray that was over filling with water and assured us that there was nothing wrong with the fridge but the problem kept persisting. On 2nd july again we lodged same complaint but till 9th july, no action has been taken by the company. On 6th july, the matter was reported to mr. Virendra, customer support manger at haier on mobile #[protected] who has again assured us to look into the matter. He could not do anything probably being too busy with his work.
We have been a regular and old customer of cmm arena and have never found any troubles with the appliances bought from you earlier but this fridge has really taken a toll on our patience. We seriously think that this is a design defect that the haier company engineers are unable to solve. Our apprehension is that once the first year passes for warranty against manufacturing defects, the haier company will start charging us money on these visits of their technicians for a problem that is due to the defects in their product. We are not ready to accept this and request you to take up the matter with m/s haier to refund our money at the earliest & take back their product and we will be happy to buy another make fridge from you.
We expect a quick action from your end please.
Thanks & regards,

I have purchased ac 1 year ago. At that time your executive find that no gas in compressor even gas leakage problem in indoor unit. I complain many times. But still no any response from your side. Before 2.5 months your asm mr amit from jamnagar and bsm mr. Prajapati from ahmedabad said parts is not available in india. Before 1 month they said you return your indoor unit to ahmedabad and you got new indoor unit. But still i don't get any response.
Please resolve it as possible. Because i purchased it for new baby born. He is just 10months old and he suffer a lot. For god sake solve it as soon.

That washing machine has been purchased in january 17, this machin's drainer leaking the water when we store water in it, i have complained so many times on call in customer care on [protected], but there is no response of your service provide, the service provider call to me every day "he will be come with in one hour", but that person not come at my house to resolve the problem

We have scheduled your installation and demo for haier 6 kg fully automatic top load washing machine (For order : od[protected] with haier. Your ticket number for the same is ba[protected] and will be completed by thursday, jul 06, 2017. Please check email for additional details. Still i didnt any callfrom theservice station and even i complained in flipkart and haier, confirm when it will be cleared
[protected]

I purchased a semi automatic washing machine, Model HTW80-186V, vide invoice no. 1424/1718/02704 dated 29.06.2017 from Great Eastern Trading Company, MI-Road Jaipur.
The said washing machine was delivered at my address on 2/07/2017 after its purchase.
But from the very next day when I started the machine, it is not functioning properly. I registered a complaint to respondent’s service centre as per the rules of lodging complaints with the HAIER company, but my problem remain unresolved. In the machine first of all water in coming on the spin side as well and top of it, spin of the machine is not working.
On 05.07.2017, the technician from the company came to see the washing machine and was unable to resolve the issue.
Since the machine is in warranty and not at all working, I would request you to either replace the machine or refund the money. This is the first time I purchased any Haier product and I am totally disappointed with the product as well service of the company.