Haier Appliances India Complaints & Reviews

I had purchased a haier airconditioner in 2015 and by sept 2016, the cooling from the airconditioner considerably reduced... I called haier to send an authorised servicing person... 2 gentlemen from j. S. Enterprised came checked and said gas has reduced and filled it up and also changed one of the parts and took rs.2600/-whereby the service charges are rs2000/-.. After 3 months again the ac stopped cooling, the same people came and said the condenser coil has a leakage and hence the cooling has stopped whereby there was no mention of the same at the first servicing. So i decided not to go with them and logged an official complain with haier on 4th oct, complain no k[protected]... Whereby the telecaller mentioned there was a fees of rs 402/- at the time of visit, but on 6th oct, receive a sms saying i have refused to pay the service charges and hence the call got cancelled... There hasnt been a single call from haier in these 2 days to confirm the visit..

1st of all haier service team took advantage of the situation and made money without telling me the actual problem, 2ndly the haier team is so unprofessional that they bluntly said i refused to pay the amount... This is a case of pure unprofessionalism and maligning my image as a customer... I am really sad about the service received from your end... I will neither buy a haier product again nor will i recommend anyone on haier..

Regards
Ajit mukherjee

Haier Not repairing split ac model HSU-18CG1W3N purchased on 14/5/2016from next generation show room Jind Haryana india I have purchased a Ac of above model but after one month the water leakage started inside the room from the fan unit. But till date it is not rectified, same problem exists after repeated servicing.
Complained no.
HR [protected] on dated 5/8/2016,
HR[protected] dated 17/8/2016
HR[protected] dated 4/9/2016
HR[protected] dated 3/10/2016

I have 7.6 semi automatic washing mmachine. Which is purchased in this year. From the day of purchase it has problem with drier. The executive came and just
Do adustment only. If the motor is not in good condition then why not they replace it... Today i have same problem with drier. I want to know its policy... I had lg washing machine earlier but i had not faced this type of problem with it up to 7 years after that this type of problem came and i purchased your machine. I think this was my big mistake.

I have purchased a 320L refrigerator model no HRB3404PRL on 24 Aug 16.
1. The product was installed on 29 Aug 16 after five days against a assured period of three days as per company policy.
2. The product was on but there was no cooling effect. The complaint was lodged on 14 Sep 16. As usual your rep came on 17 Sep 16 and after checking the product reported that refrigerator fan is not working. he said that the product will be repaired in seven days.
3. This is something alarming that after spending more than Rs 30, 000 we land up in a situation where we don't have refrigerator facilities for 10 to 12 days. Now-a- days refrigerator is essential need for any house.
4 Please change this product at the earliest. Advise me how to go about?
Regards
Prakash Chand

Dear Sir,

I purchased a Split AC unit Model - HAIER AC HSU12CR03 ( Sr. no. AA7TLOEO300AC8420010 from M/s. Kings Electronics, Panvel, Dist- Raigad, Maharashtra on 13.04.2009.
After giving a satisfactory service of about 6 years, it stopped normal working. I informed to Haier Customer care. They sent their service engineers number of times and attended the problem. I paid them about Rs.5200/s in cash for the repairs. But still it is in same state of non-working since November, 2015.
Now, they are neither attending the problem nor responding for the same.

Kindly help me in this issue.

With Thanks & Regards,

BHAU NARAYAN CHANDEKAR
Contact Mobile - [protected]/[protected]
e-mail : [protected]@rediffmail.com

It was few days back when the remote of my tv stopped working so i called the customer care and asked for the new remote. First the customer care executive was speaking like i was talking to somebody who has been forcefully made to work, secondly, i was told that i will have to pay 1150 rs first for the technician who will come and check the tv first then remote will be provided on extra charges.( what a joke ) . to cut short i went to one of the local market and both the original remote which is working better then the one which came with the tv for only 500 rs. Dear haier kindly get serious and stop making fool out customers.

My TV is not starting. My TV is not switching on by remote and not by front panel buttons. I have registered my complaint on 13 august 2016 my complaint no is SU[protected] but still there is no action from dealer & service center. I have called dealer but no reply from dealer as well as service center. It's about one month I am waiting for my TV get repaired. My mo. no [protected]

Purchased Haier 2 ton split AC on 19th may, from a very reputed dealer Associate traders of dehradun. Cost of the machine was 40k. Within a week ac stopped working. Complaint was done on toll free no. Technician came and told that ac gas has leaked. He did some welding part in outside unit. But problem was not resolved. Then they took the outside unit for repairs. After 2 days machine was brought back and till now ac is not working in ok condition. Both inside and outside unit makes hell of a noise and cooling is not there. I am really fad up. I used volts for 8 years never had any issues. Now I am planning to go to consumer forum if problem is not solved.

Hi I have purchased two items from flipkart ie refrigerator and tv.it was suppose to be delivered by 18 Aug but I haven't received it yet.after continuous follow ups from flipkart customer care I have not got any solution till date.I have made the payment n waiting for my shipment.kindly help in this regard.

Pushpa Choudhary [protected] [protected]@gmail.com

This is to bring to your urgent notice that we have been waiting since last two weeks for the replacement of a electrical component of our haier washing machine after being promised a replacement within 3-4 days. The pcb falls under warranty as it has been replaced on 14/6/2016 (Can send you a scanned attachment on request). The engineer with cell no. [protected] (Mr. Nitin abole) had replaced it on 14th june and he promised to replace it again in 3-4 days, which is 2 weeks back. I called support and services (For complaint no. Pu[protected]) and i am still awaiting action. His supervisor mr sadanand bhosale has not picked up phone or returned sms for the last 3 days.

It is unfortunate that a company so trusted on its quality and service fails when it comes to timely delivery of services in pune. Let us not disappoint each other in times when customer support ranks high on trust and votes. Kindly do the needful asap..

Apratim chatterji.
Phone: [protected].
Iiser (Mhrd insitititute, govt of india)
Dr homi bhaba road,
Pune:- 411008

Dear sir / madam,

I purchased refrigerator of 340 liter model of haier company in the month of may 2016 from sales corner kothi char rasta, vadodara, from the date of installation there is a loud sound come from the refrigerator. I tell the installation technician about the sound, he called me to submit the complain to seller or customer care no of hair, i immediate contact to seller and customer care no and register my complain regarding this. After two day technician come for repaired, he told me for some modification required in your refrigerator, he order some parts to the company and go back. After few day i again register the complain technician come with the parts and do the modification but no result, loud noise is since there, after that 3 to 4 times the same technician come with different trainee person, they open my refrigerator and go back without result. They used my refrigerator like training piece. I told the company for replacement but there is no reply from the company. I also call to the sales corner but no reply regarding replacement.

Please help me

Kiran patel
Mob - [protected]
Vadodara, gujarat,

I have brought a. C 1 st may 2015. It was not working properly then i have called at coustomer care. The repairer came and repaired it but it did 'nt work properly and he charged me for service ₹450/- and ₹1800/- for gass filling. After that it is not working properly. He changed me double. Then i relised that it was my great mistake that i have purchased hairer a. C. And finaly i have sold it in ₹2000/- as garbagge to picker... Worst a. C of hairer... Friends plz don't puchase hairer a. C..

Hi,

I bought split ac in 2014. After few months i had logged a lots of complaint about product but company is unable to repair one single problem i. E.ac not cooling.in last 4 months from april'16 i logged 7 complains and paid almost 6-7 thousands inr for one and only problem ac not cooling, but not respite. Most of this summer i spend with faulty ac. Now they asking for another 4 thousand to rectify the problem saying...

My haier dvd player model no. 3081 remote control is not working even after changing new batteries . Is any new remote control of the same model is available? Please help me to procure a new remote. I am ready to pay for the remote .
S.B.Gupta
Contact no. : [protected]
E mail : [protected]@yahoo.co.in
Address : 83/A, Nayapatty road, Dum Dum, Kolkata - 700055.

I have bought a haier washing machine, model name hwm60-10 in 2012.
It started to show multiple errors since the last year, i. E 2015.
The water was getting clogged inside the machine and the spinning wheel was not working properly. So, last month i handled the machine to the nearest haier service center. At first they said the issue will be resolved within 3-5 days, but they didn't response for 3 weeks nearly. At last 5 days ago, i got the machine back and they took 2200 as service charge. But within 1 day, the machine went back to its previous state. Please solve it as soon as possible or i'm going to start some negative advertising against this company.

I bought ac on 26/8/2015. From starting i had logged a lots of complaint about product but even a single time company unable to repair it on promise time. About 20 time in a year i had complained about ac. Most of the summer i spend with faulty ac. On 7/6/16 i logged complaint but company/service center rejected my complaint i think that this product will create a lots of problem so i extended amc of ac. But on 12/7/16 it again got faulty after all this i decided to ask company to replace my outdoor unit which is creating a lots of problem. Now company rejected my request they ask me to repair it again after 4 days. How many times i go through the repair and how many days i have to wait for a visit of technician. That's why i decided to replace the fault unit which will be the best solution for both i. E me and for company. By which i can feel cool.

Hi[protected] had been raised to repair the product under the comprehensive warranty period.
After visiting the product for the service, the service guy said that the estimation sheet would have sent to the customer email id ([protected]@yahoo.com) for the approval to take the service into consideration. Till
Now there is no such report produced to the customer, but simply the request has been cancelled with the reason of refused to pay service cost. Could you please send the detailed report of service cost under the warranty period?

Customer satisfaction is not there because of this kind of service provided from this organization.

Raised a complaint that the refrigerator is not working on/before 4th july 2016. the service center called once saying that they will come next day. but no one has turned back till 12/july/2016. they are not picking the call knowing my number. they are fooling around without giving any service. called customer service and they asked to call service center. called service center and they dont pick the call...

Sir,
I have haier mobile instruments,
At present, the same instrument locked, i refer to some repair people, they advise me to contact service centre, also advised that only service centre people can unlocked the mobile instrument.

My residence is at anand, gujarat state pin code 388001,
And earlier there was one haier service centre in my town, but now it is also closed,
I request you please give me nearest mobile service centre details so that i can unlocked my mobile instrument at the same centre.

Or you may advice how to unlock the same instrument.

I request for your early help

Regards
Chirag chandubhai patel

The following request created through chat online as:
Dr. fido : welcome to haier customer care center. my name is dr. fido. how may i help you?


Ramesh p: i would like you to look into the repair of haier tv 40 inch.


Dr. fido: may i know the exact problem that you are facing with the haier product?


Ramesh p: tv is not working because the panel is broken somewhere


Dr. fido: i apologize for the inconvenience caused to you due to haier product, i will surely help you in this regard.


Dr. fido: in that case please register a request with us so that our technician can visit at your address to check the issue that you have in haier product.
If you allow me, i will register a complaint for you or you may contact us on our toll free number[protected]/[protected].


Ramesh p: it looks that needs to be changed to be the working condition


Ramesh p: yes please register that


Ramesh p: can i give the address to visit the product?


Dr. fido: may i know your contact number please?


Ramesh p: haier led le40b8000


Ramesh p: [protected]


Dr. fido: may i know your complete address please along with the area pin code and landmark?


Ramesh p: b6, 2nd floor, max towers, pandian theatre road, vilangudi, madurai-625018


Dr. fido: may i know the model number and date of purchase of the product?


Ramesh p: haier led le40b8000


Dr. fido:

Do you remember when you bought it?


Ramesh p: 03/01/2016


Ramesh p: billno:[protected]


Ramesh p: i heard there would be 5 years warranty on this product.


Dr. fido: may i know the dealer's shop name from where you have purchased this product?


Ramesh p: vasanth&co, plot no:17, 100 feet bye-pass road, velachery, chennai-42


Dr. fido: i apologize for the inconvenience caused to you.


Ramesh p: it is ok.


Dr. fido: i would like to inform that you will get 1+2 years warranty on this product


Dr. fido: 1 year on whole product and 2 years extended warranty panel (display) only.


Ramesh p: ok, i hope the repair would cover under the warranty period right now


Dr. fido: yes sir


Dr. fido: thank you for the details.


Ramesh p: do we need to pay anything from our end for this repair?


Dr. fido: please be online


Dr. fido: no sir


Dr. fido: your request has been registered. request number is : ct[protected]
Our technician will visit within 24-72 working hours. they will call you before visit.


Ramesh p: thanks for your support.


Dr. fido: you are welcome sir


Dr. fido:
Is there anything else i may help you with?


Ramesh p: i hope the request will be processed at the earliest to the customer satisfaction.


Dr. fido: sure sir


Dr. fido: i would request you to spare 2 minutes of your valuable time to share your feedback post completion of this chat. this will help us to improve further.


Ramesh p: sure.


Dr. fido: thanks a lot. we really appreciate your effort. for any future concerns, you can contact us on chat as well as call our helpline [protected]/[protected] for phone support.


Dr. fido:

Please contact us anytime if you have any more questions. have a nice day! bye.


Ramesh p: have a nice day you too..., bye bye...


Dr. fido: i request you to please disconnect the chat if the information is over.


Dr. fido: since there is no response i need to disconnect the chat. thank you for contacting haier customer care centre, have nice day! bye.


Dr. fido has disconnected.