Haldiram — Order replaced without our consent

Address:

Gurgaon, Haryana

Re: Bill No. RO414ST/SO1516/00028 dated 16.7.2015 We order for lunch for 20 people for meeting in office. Advance payment of Rs.5000 made . 40 Rusgula were ordered on 15 July 2015 for delivery on 16th July, 2015. Rasgula not supplied and replaced with Gulab Jamun. Rakesh Kumar, Manager at Cyber Hub said short of supply but Rasgula is available at the outlet. Why so. We are regular customer and taking lunch regularly. Last bulk order was taken on 13th July, 2015. If Rasgula is not available, then we would have been informed so that we can decide to buy from some other outlet. Also the atitude of Rakesh Manager was not ethical. He simply deny of supplying material as we are buying free or cost. When we placed advance order a day before the delivery then there should not be any excuse. Please look into it serious and improve services. Also there is only one mix vegetable item in the menu whereas we need something different like seasonal vegetable to serve our people. However Paneer and Dal is quite good, everyone liked.