Haldiram — Sweet box not delivered

Address:	Nagpur, Maharashtra, 440008
Website:	www.haldirams.com

Hi, I had placed an online order from Haldiram Nagpur for a sweet box on 5 th Nov 2015 to be delivered in Kolkata.The ORDER NUMBER IS 236266.The tracking number says out for delivery since 14th Nov 2015 but not yet delivered.I had called the customer care number[protected] several times requesting to get the order delivered before 16th Nov as my parents would be going out of town.But the lady who attended my call was so ruthless that she was OK if I went ahead and filed a complaint against them at the consumer forum.I also sent a mail with the same request at [protected]@haldirams.com but no response. Now my parents have left out of town and the product is not yet delivered.When I called them to refund the money they refused saying that no refund happens.I haven't seen such a pathetic service anywhere .Is this how HALDIRAM has earned money?I don't mind paying the money thinking them as a beggar. Now I have another order that I placed on the same day 5th Nov ORDER NUMBER 236243 but has been out for delivery since 10th Nov but not yet delivered.Kindly make sure this atleast reaches them by tonight. And I swear never to buy anything from Haldiram from now on.Horrible service.Pls find below the Invoice for the order not delivered and money refused to be refunded. Hello, K RAJAMANI Thank you for your order from Haldiram's Online Store. If you have any questions about your order please contact us at [protected]@haldirams.com or call us at [protected] /[protected] Monday - Saturday, 10am - 6pm IST. Your Invoice #225278 for Order #236266 Billing Information: Payment Method: K RAJAMANI 10 B, LAKE ROAD, GROUND FLOOR NEAR LAKE MARKET KOLKATA, West Bengal, 700029 India T: [protected] Online Payment Shipping Information: Shipping Method: K RAJAMANI 10 B, LAKE ROAD, GROUND FLOOR NEAR LAKE MARKET KOLKATA, West Bengal, 700029 India T: [protected] Shipping charges Item Sku Qty Subtotal Sweet Box (Small) 500 gm sweetboxcust-small-Sweetbox-Small-kajuanjeerraj-175_swtbox-kamalbhog-175_swtbox-...⇄ Selected Sweetbox 1 x Sweetbox - Small Rs.30.00 Sweetbox-Small 1 Rs.30.00 Choose Sweet - 1 1 x Kaju Anjeer Raj Rs.162.00 kajuanjeerraj-175_swtbox 1 Rs.162.00 Choose Sweet - 2 1 x Kamal Bhog Rs.164.00 kamalbhog-175_swtbox 1 Rs.164.00 Choose Sweet - 3 1 x Pista Pan Rs.208.00 pistapan-175_swtbox 1 Rs.208.00 Subtotal Rs.564.00 Grand Total Rs.564.00 Haldirams http://mandrillapp.com/track/click/30009212/www.haldirams.com?p=eyJzIjoiUnhybVJ6X1NXZ0lnMk54VlZoS1RtTjdFTXVJIiwidiI6MSwicCI6IntcInVcIjozM...⇄ http://mandrillapp.com/track/click/30009212/www.haldirams.com?p=eyJzIjoiUnhybVJ6X1NXZ0lnMk54VlZoS1RtTjdFTXVJIiwidiI6MSwicCI6IntcInVcIjozM...⇄ Thank you again, Haldiram's Online Store