HappyEasyGo Complaints & Reviews

Hi, my ticket was cancelled by the airline and the airlines issued a full refund to happyeasygo on 15th May 2020. It has been more than 1 year but I haven't got my money back. When I call the customer care they keep saying that we'll return in the next 7 working days shamelessly. CaseId[protected]

How to help Happyeasygo contact number O977-l l l -5964..refund Money accept avlavaile...

I had booked a ticket last year Mumbai to Kochi 12th June, 2020. But the flight was cancelled due to pandemic. I spoke to the airlines and they agreed to refund the amount. I intimated the happy easy gonteam about it and they assured a refund. Since then I am behind them for the same. They only refunded Rs 175 when the price of the total ticket was Rs 4025. I keep getting the same response from them that they will initiate the refund in 5-7 working days. It's been one year and I am still begging to get my hard earned money back from them. I am attaching some of the mail conversations below

My ticket got cancelled by Air asia airline on 30.01.21 and from that day it's 3 months over and I didn't got my cancellation amount.first they told due to vivid 45 to 90 days required to receive the refund.then after 90 days they told me that systematically we couldn't process and we will do it by manually and for that they ask me to give AIR ASIA case number.After giving the case number they assured me that I will receive the refund amount but it's till now they are not refunding. I have requested them by phone and mail several times.but only they are assuring me and telling me to wait for some more time...more time.. plz help.. thanking you.

Due to covid my flight got cancelled last year, so in this January 2021 I had requested refund for my cancelled tickets, first they said I need to wait for 45-90 days, after waiting for so long again every time I got only one reply which was you have to wait for another 7-10 days. I didn't understand how long they'll take time to proceed the refund. Their customer service is so poor never receive call on time and after receiving they disconnect the call by themselves.

I had booked flight through happyeasygo and flight got cancelled due to operational reason. We got email saying flight has refunded money in original payment method to the agent (in this case happyeasygo). I have raised refund request from 17th March 2021, but it says checking with airlines even if they asked me to attach mail from airline. This is biggest malpractice to keep money into your account for longer time and we don't get refund even in this critical times when we need it most. Strict action should be taken against such practices and I highly discourage everyone from booking flight from happyeasygo.

I booked my flight ticket last year 15 APRIL 2020 and the flight got cancelled. Airlines refunded my money to happy easy go. I raised a refund request 23 May 2021. Till I didn't get my refund back. I don't know what is happening in Happy Easy Go. I need my money back.

Hi Team,

I booked a flight from BLR-IXR for 2nd May 2020 (PNR-I5BNWQ) Order ID:[protected], Due to lockdown, the government canceled all the flights and the refund of the money went to the Airline (AirAsia) credit shell and then they (AirAsia) refunded the money back to HappyEasyGo on 18th Jan 2021.

Now HappyEasyGo has been holding on to my money since then and has not returned it back. I have been trying to reach them via email and I always get a standard response to wait for 5-7 days but no refund.

I would like to go with the legal proceeding as this has happened with me in more than 3 instances. It seems this organization has adopted this modus operandi to take consumers' money and not refund them.

Booked flight for travel date 25th April 20 from mumbai to Delhi for 5 passengers amount 14025 - flight was canceled and refund was initiated by air Asia on 4th April itself but since then I have tried to contact happy easy go for refund via mail and phone but no response till now

I booked my flight ticket last year July 2020 and the flight got cancelled. Airlines refunded my money on 2nd October 2020. I raised a refund request 90 days before. Till I didn't get my refund back. I don't know what is happening in HappyEasyGo. I need my money back.

Order:[protected]

Waiting for refund since one year.
Refund request :[protected]
Trip id :[protected] What is penalty on you if you could't refund in 3 months?

Every time they say Our team is trying their best to expedite to resolve your concern and shall update you soon. Your understanding is highly appreciated in this regard. Thank you for contacting Happyeasygo. Regards, G. Bahot.

I had booked flight from madurai to mumbai for 01.04.2020 with air india flight.The flight got cancelled due to covid .
i got a certificate from air india mumbai office for cancellation with full refund and submitted the same to happy easy go for refunding the amount in october 2020. Till today they have not refunded the amount and not properly responding to my phone calls and mails. My booking reference no.[protected] with happy easygo. flight details is e ticket no.[protected]

I booked flight ticket through Happyeasygo for my Guwahati to Kolkata Spicejet flight of 28th April'21 with PNR - LFKDKN. Due to reschedule of flight by airline, I cancelled my flight by calling Spicejet on 15th April. The airline confirmed that they have refunded the amount of Rs 4, 272 to Happyeasygo on 16th April.

When I contacted Happyeasygo on 18th April for the refund, I was told by customer care executive - Srikant Soni that I need to cancel my ticket with Happyeasygo as well and would get the refund in 10-15 days since the airline has already cancelled the ticket. He also assured me that someone from escalation team would contact me in 48 hours and provide update on the refund status. Since there was no response from Happyeasygo till date, so I reached out to Happyeasygo again and spoke to customer care executive - Divya and after checking the refund status she mentioned it will be refunded in 45 - 90 days.

When the refund is already received, how can it take 45 - 90 days and moreover there is no mention of 10 - 15 days now. There are blatant lies with no transparancy in process and no one is commited to provide a resonable timeline for refund. Please help in getting the refund asap. Thank you.

Air India Ltd. PNR*
YDYE3
Last Name*
kommaraju

Enter Captcha
Captcha

Flight No 467: You can do web checkin within 48 hours of Flight Departure !

Flight Airport Date Time Action
Air India - 467 Indira Gandhi International (DEL) New Delhi India

Vijayawada (VGA) India [protected]:45

[protected]:00 Select

sir please cancil my ticket and refund the eligible amount

Really Happy Easy go is doing a scam. I have booked a ticket in Happy Easy Go PNR No-PNR:-N7IUUY from Bangalore to Mumbai on 30th March 2021.The Flight was cancelled.

Airline given a mail that they had refunded the full amount to happy easy go on the same date.But happy easy go didn't refund me a single amount.

They are customer care executive dont have any answer on it.

I am attaching all screenshot as proof.

My flight has been cancelled by go air and ask for refund the amount to hus. we have book the tickect throught ur website, so please make the refund amount of the booked ticket

Trip ID :[protected]
Chennai/Madras Kolkata Sun, 04 Apr 2021
GoAir
G8915
MAA 11:55
Sun, 04 Apr 2021
Chennai Int'l Airport
CCU 14:10
Sun, 04 Apr 2021
NARHUGOPAL/DAS (Adult)MAA→CCU -- Fail
BASUDEV/RISHI (Adult)MAA→CCU -- Fail

Airline charge Rs. 5, 194
Convenience Fee Rs. 754
Reverse of Convenience Fee - Rs. 500
Discount(other discount) Rs. 0
Tax Rs. 46
Insurance Rs. 498
Health Insurance Rs. 0
HappyEasyGo * Upto Rs.2000 off on Hotel Rs. 100
HappyEasyGo * Free Rs.150 Ola cab Rs. 70
Grand Total Rs. 6, 162

I booked a flight of Air India with Happyeasygo more than a month before. Due to lockdown in Raipur city from April 6 to April 26 I am unable to board the flight which is scheduled on 23rd April. I called happyeasygo on 19th april and the customer care told me to wait for one day before scheduling the ticket if the airlines gives refund waiver order due to pandemic situation. On 22nd April I called them and they deny to reschedule my ticket and asked me to connect with Air India. I called the Air India customer care and they also deny to make any changes to the ticket and asks to reach out to Happyeasygo customer care. When asked them to connect to their seniors who can help in this scenario Air India tells that their senior is not available. This is totally fraud of my earned 8000 rs as a tax payer of india it is a worst situation right now they are taking advantage of the pandemic. I need a refund of 8000 rs either from Air India or Happyeasygo because this situation is due to their communication gap.

This is in regard with cancellation of booking an airline ticket to Trivandrum from Delhi on 21st of April 2021, and the return ticket from Trivandrum To Delhi on 28th April 2021. I tried rescheduling the ticket to June first and they charged me an extra 8820/- as Penalty. I dont know why. Even after multiple emails asking Why, they dont give any reasons at all.
After which I decided to CANCEL the flight. I phoned the customer care of HappyEasyGo and tried asking the reason, their network was crappy and they were like we will send you an email in 2 hours. When i phoned Happy Easy Go customer care later for cancelling the ticket, he advised to share your concern with the airline and get the refund citing Covid 19 pandemic, which I did. While I phoned the Airlines (AIR INDIA) they assured that am eligibile for 3500/- + 5% GST as REFUND. But you have to cancel the ticket through Happy Easy Go website as you have booked it from there. Then I called them back and they cited that NOW I CANT CANCEL the ticket as its an AIR India Flight and in their website Air India Flights should be cancelled within 26 hours. What the F!! Then why was I advised to call the Airlines and ask for refund. This is pure cheating. They bought time and wasted my time so that by the end of it I wont be able to cancel the ticket and cant claim my Refund!!
Even when the Air India airlines is ready to give you some amount as Refund this website doesnt give me any thing at all!!!

The airline has resheduled the flight and asked us to cancel or reshedule tickets and the airline has confirmed 100% refund for the same, Initially when I spoke to the call center they say please wait for 7 days for refund to happen now after 15 days they tell me a new process, pathetic company to deal with. Happy Easygo is not refunding the amount and asking us to cancel on the website, when we try cancelling on the website it does not work. I will now need to file a complaint with consumer forum to get my refund,

Dear Sir/Madam
PNR : UMRNSA
Trip ID :[protected]

The attached flight ticket was cancelled due to COVID lock down in May 2020
As per Indigo airlines, refund of Rs. 8032, has been given to Happy easy gO in August 2020 .
We have still not received the refund of the tickets. We have send many emails and calls to their customer care regarding the same also.
Kindly look into it
Regards
Rajneesh Sharma
M:[protected]