Harman India — Reg: replacement of my bluetooth speaker

Address:

48a, kuberan nagar, Velacherry

I bought infinity bluetooth speaker through Amazon after a couple of month the speaker didn't work, so I raised complaint and got response to contact service center. So I approached service center near my locality and they said the product has to be replaced.

After submission of replacement form I got SMS saying the replacement of product will be delivered on 24th Nov. But yet now I didn't received the product.

I have contacted customer service for many times, all the time they giving assurance it will be delivered in 24hrs. But till now 20th Nov.