Harpreet Ford — faulty car sold

Address:

New Delhi, Delhi, 12

I bought a ford figo (Dl 10cf 1924 - model 2013) from harpreet ford moti nagar delhi, which was delivered to me on 5th august, 2018. Within 2 months, i am facing loads of problems with the car.

Here is the list of parts which are in pathetic condition:

1. Self ratchet gone
2. Front shocker (Leakage and damage)
3. Front wheel arm damage
4. Fuel pump and motor fuse
5. Coolant elbow (Leakage and damage)
6.ac not working.
7. Water pump belt damage
8. Front wheel bearing damage
9. Engine mount l/r damage
10. Linker rod
11. Radiator damaged
12. Fan belt gone.

This is not enough! Now the car has heating issues and for this reason the pickup is very poor.

All the tyres were second hand temporary tyres (Old tyres refined and molded as new), which i have already got replaced with the new by paying around 20k bugs.

I was told by mr. Kapil (+91 [protected]) and mr. Harish (+91 [protected]) that this is a ford assured car and you guys do not accept faulty cars. You guys do a 100+ checks before accepting a car. Also, if there is any minor issue, gets fixed before selling the car.

* after dropping an email i got a call from mr rahul stating that please bring your car to harpreet ford moti nagar to get it checked by the technician and if we find any genuine concern, will be taken care of. I went to the workshop traveling 40 odd kilometers on saturday. Mr. Rajan who is from sales (Technical) took a ride and said that there is no issue in the car without even getting it checked by any technician. Also he mentioned that since this is a cng fitted car, it is not allowed to even enter into the workshop. I came back and my whole day gone.

* later i again received a call from mr. Rahul and i asked him few questions like if the cng in ford car is not recommend, then why you guys are dealing in cng cars even. Also i asked that if you can not permit a cng fitted car into the workshop, how did you get it serviced at the time of delivery? How they even deal cng cars when ford doesn’t recommend and service?

* then he arranged a conference call with mr. Kapil and i asked same questions. Anyhow mr. Kapil got convinced and asked me to come again on saturday. I went again and mr. Rajan and he mentioned that it won't take more than 5k in fixing all the issues and convinced me to get it done from outside as it will charge less according to them. Simply denied to get it done and asked me to pay!
I said i want to get it done at the ford workshop so that if i face the same issue again, i can come back and get the issue resolved.

They held my car with the workshop after a long argument and after few hours i got a call from mr. Saurabh that this can not be done since we need to uninstall the cng and for that we haven't got skilled technicians. Then mr. Kapil said please leave the car for 1 days and then will get it done from the nearest technician outside ford workshop. I left my car with them and next day i got a call from mr. Rajan that this can not be done since the technician is not available.

He said that we are sending your car back and just get it done from your nearest workshop.in this whole story, i got simply fooled and held with the car in the same condition. Today i went to another nearest workshop and they mentioned the same serious issues in the car to which mr. Rajan is referring as minor ones. I have got the bill around 15000 of what needs to be change in the car immediately.

Now my question to ford assured is that if you guarantee that the vehicle is properly inspected and pass through 100+ checks (As mentioned by mr. Kapil) before you guys purchase it, why this was not done before delivering the car to me?

How ford assured people can deal in cng cars when ford doesn’t recommend and service cng cars?

I want ford to reimburse my bill since it has been a limit of faults and expenses i have come accross. Simply, without any further dispute/argument, need a refund! P