Harpreet Ford — my booking refund amount is not received after 19 days

Address:

Plot no. 21, Najafgarh Road, Moti Nagar, New delhi-110015, New Delhi, Delhi, 110035

I have book ford figo on 11/09/2019 to get the delivery on the auspicious occasion of navratras but after so many followup they refused to delivery the car of my choice.
And when i go to cancel the booking and get the booking amount refund, no one is updating to me on a timely and professional manner.
Mr. Jaspal sales person occasionely picked my phone and they did not confirm to me when i get my funds.
When i call to his senior, ms. Harshita, says, i will check and confirm you accordingly. 1 week has already gone, she never updates me and now she did not pick my phone.
Today, i have received call from mr. Jaspal, he saying authorised signatory is not available to sign the refund cheques. Please some one explain to me, this is time of digitalisation, there were so many options are available to make the payments, why my payments is pending because of this reason only.
If someone is not availabel or not well, do the alternative options, i think harpreet ford is enough capable to handle this small transactions, in my openion there is a huge gap in the excution of this transactions.
Anyhow this is not my concern, i want to my money back as early as possible so that i will plan my accordingly.
I 'm working in a private bank and being in service industry, i understands the meaning of commitments and delivery but i think ford have a great business thats why they did not bother at customers request.
If i will not get my problem resolved, will do the social media escations and explore the legal aspects also.