Haryana Transport Department — Drivers not stop bus on the stop

Dear Sir/Madam,
I am writing to express my dissatisfaction with the bus service provided by Haryana roadways. I was waiting for the bus at [Mahesh nagar], which is a regular stop on the route of the bus that I take every day to go to college. However, to my surprise, the bus driver did not stop the bus at the designated stop, even though I was clearly visible and waving my hand to signal the driver to stop.
This was extremely inconvenient for me, as I had to wait for another bus, which caused me to be late for work. Moreover, I am having bus pass issued by ambala cantt bus stand, despite having a bus pass I go every day by paying fare in private bus or by auto and connector also talk rudely with us and sometime they refuse us to get on bus
I would like to request that you take immediate action to ensure that this kind of incident does not occur in the future. Your bus drivers should be aware of the importance of stopping at all designated stops, and should be instructed to do so.
I hope that you will take my complaint seriously and take appropriate action to improve the service you provide. I look forward to hearing from you soon with your response.