Haryana Transport Department — Driving License from RTO office Ambala Cantt not issuing

I applied for learners driving license last year, and after that I went for final driving license, earlier I was called for test, when I went for test, now they asking me to get Certificate from Driving School. I already learned driving from a school and when I ask for certificate from them, RTO office told that this certificate from so and so institute is not valid. I asked them to give me list of institutes from where certificate is valid, but they just dodged my request and asked me to get video recording as well. Seriously! getting a license and you need to have such requirements that's too all on whim and fancies. I asked them for the institute name from where I need to get test passed again, they sent me to their other office, where no-one is listening. It is the case where I am a government officer and was going through all the procedure, what would have happened to normal public where such authorities letting them to run pillar to post to get the work done.

Still I visit the RTO office and they says bring this and that, I had paid my fees way back in March still no work on my license, whereas charter of RTO says that within 7 days I should get licenses. What is use of such charter if authorities not adhering to it. It seems nobody wants to talk to public in RTO office and even clerk considers himself of boss.