Haryana Transport Department — Formal Complaint Regarding Overcharging and Intimidation by Private Bus Conductor in Haryana


Dear Sir/Ma'am,

I am writing to bring a matter o[censored]tmost concern to your attention, involving a distressing incident that transpired during my recent journey on a private bus named "Satnam" operating from Ratia to Fatehabad within the state of Haryana. It is with great dismay that I report an incident of overcharging and intimidation by the conductor of the said private bus, and I seek your intervention to address this issue promptly.

On[protected] at around 12 p.m., I boarded a private bus named "Satnam" with registration number HR62A2255 from Ratia to Old Bus Stand, Fatehabad. Regrettably, the conductor of the bus, whose name remains unknown to me, engaged in unscrupulous practices by demanding an exorbitant amount for the ticket fare, well beyond the standard and legally permissible rate. Currently Regular fare charged by Haryana Roadways State Corporation Buses from Ratia to Old Bus Stand, Fatehabad is Rs. 25 while the conductor of the said private bus charges Rs. 5 totalling amounting to Rs. 30 from all passengers of the same route by issuing the ticket of the next destination i.e. New Bus Stand, Fatehabad.

Despite my attempts to reason with the conductor and express my refusal to pay the inflated price, he resorted to intimidation tactics, threatening to leave me and other passengers stranded in the middle of the route if we did not comply with his unjust demands. This behavior not only violated our rights as passengers but also created a hostile and unsafe environment within the bus.

I believe such actions are not only a blatant violation of established fare regulations but also pose a serious threat to the safety and well-being of passengers. As a responsible authority overseeing transportation services in Haryana, I implore you to initiate a thorough investigation into this matter, identify the responsible conductor, and take appropriate actions to rectify the situation.

Furthermore, I request that measures be put in place to prevent the recurrence of such incidents by conducting regular checks on private bus services operating within the state and enforcing strict penalties for those found guilty of overcharging or intimidating passengers.

Your prompt attention to this matter is crucial for ensuring the safety, fair treatment, and well-being of passengers relying on private bus services within Haryana. I trust that you will take the necessary steps to address this issue and uphold the integrity of transportation services in our state.

Thank you for your immediate attention to this matter. I anticipate a swift and effective resolution to ensure the continued safety and satisfaction of passengers in Haryana.

For your reference, I am attaching herewith the image of bus, its conductor and the ticket issued to me reflecting the fare charged for Ratia to Old Bus Stand(My Destination)
+3 photos
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