Haryana Transport Department — haryana roadways e ticket refund

I booked a bus from Gurgaon to kaithal on 8:50am. I reached bus stand at 8:30 and waited for 2 hrs there but no bus arrived.
I enquired from the enquiry centre but no one knew the timings..
Request you to refund the ticket amount
I have mailed it to the ids provided but i guess..no action will be taken from their side
PNR-DEC181960
Trip id-[protected]
Phone no-[protected]
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