Haryana Transport Department — refund for last minute bus cancellation by haryana transport dept

Reference no. V[protected], trip id:[protected], pnr: jul192659. Received a call from chandigarh office that bus from chandigarh to igi airport on 28 july 2019, 18:30 has been cancelled.. Was asked to drop a mail for refund which i did same day. Neither got any revert to email nor any information whether refund hasbeen initiated or not. Had to face undue inconvenience due to last minute cancellation so kindly initiate refund asap and intimate about the same.