Havells — Ceiling fan installation

Address:	Gurgaon, Haryana
Website:	havellsconnect.havells.com

I purchased 2 ceiling fans of Havells on 10/02/2016. One fan stopped working within 2 months. After checking the fan, the technician ( Anand - [protected] from Ujwala enterprises in Kukatpally, Hyd) informed me that the coil is spoilt and will come back in 2 days. He got a new coil and replaced it, but the fan was still not working. He wrote a replacement slip and asked me for money. I didn't pay him any. He asked me to call him after I receive the new fan so that he could come and fix it. When I called him, he said if I paid him money, he would come and fix it. I raised a complaint again on 29/04/2016 and till 03/05/2016 there was no response. I called customer care again and raised another complaint on 03/05/2016 and asked them to send a technician on priority. The same technician called again and said why I raised a fresh compliant again and I said since the job was not finished I raised another complaint. He asked me for money again to come and fix it. When I asked him if it's written anywhere on the company website, if there is a charge, he asked me to go and speak with someone else. When I told him if I have to speak with the CEO, he said I don't care whom you speak with and he had the audacity to say "get lost" in the local language before disconnecting the line. I spoke to about 5 call centre executives today(03/05/2016) and their response when I told them was that they do not install the fan if it is a regular fan. Unless it is an expensive fan, they don't do it. So according to the company, people who buy a fan for Rs 2000 are worthless to them. The point I don't understand is when a replacement fan has been given, is it not the responsibility of the company to send a technician to install it and check if the one that has been replaced is working or not and then close the ticket.

According to the call centre executives, the tickets closes automatically even if the problem has not been solved.

PATHETIC COMPANY, even more PATHETIC CALL CENTRE EMPLOYEES WHO CAN'T UNDERSTAND BASIC ENGLISH and the WORST TECHNICIANS WHO WANT TO LOOT THE COSTUMERS.

I will never buy another product from this USELESS COMPANY and will tell everyone I l know not to buy it and ask them to inform people they know not to buy any product from this WORTHLESS COMPANY.