Havells — Continuous call lodged but till date didn't receive any response

Dear Sir/Ma'am,

We have purchased electric appliances for house on 05.01.2022 from Havells exclusive outlet, Jaipur.

After installing them at site, it was found that below mentioned items were not working:-

1. Item Name:- LED Lighting Fixture
Model:- R36MBB
Item Code:- LHEXACP7IN1W036
Item Description:- LED Pride Plus Curve Batten 36 W 6500 K
Light Color:- White

2. Item Name:- LED Downlighter
Item Code:- LHEEBPP5IN1W005
Item Description:- LED Light Lumeno 5 W Round 3000 K
Light Color:- Warm White

For above 2 items, we have lodged complaints 3 times but regret to state that till date didn't receive any response from Havells.

Is this the service provided by a brand ???

Kindly check lodged complaints against registered phone no. [protected].

Every time we receive reference number against lodged complaint but not a single representative visits till date, really unsatisfied with the service.

Waiting for a positive response

Regards