Mar 25, 2023
Updated by anshul1508 In reference to the complaint posted on 21 st march 2023 we had a technician visiting our place on 24 march 2023. Again the technician refused to handle the problem . Technician demanded to uninstall the geyser than only he will see the geyser.
since the installation was done by HAVELLS TECHNICIAN, they are demanding from us to uninstall. Uninstallation from any local technician would hamper the warranty. we request havells to give confirmation via mail o[censored]ninstallation from local technician. We are unable to use geyser. HAVELLS please provide a solution to this problem
"We purchased 2 Geysers 25 ltr from Havells. Installation not completed for one and the person left in between. Since it is a new house so we shifted a week back and when tried one of the geyser is not working. Now for last one week starting from 12 th march, after registering the complaint, we struggled hard to get the service person. We called 10 times, then a person asked to be at home at his preferred time we made sure to be available and service person did not come. After 7 days of such struggle, a person came on 19 th march and surprisingly without any effort he simply denied that I won't be able to check even. I don't know why he came?
My request to Havells, Kindly deal with your customers sincerely. This is the complete nonsense we are facing.
NOW I CANNOT TOLERATE, IN 3 DAYS TIME IF NOT RESOLVED AND RECTIFIED THE PROBLEM, LEGAL ACTION WILL FOLLOW.
YOU CANNOT JUST SELL THE GARBAGE AND NOT RESPOND.
Dear Mr. pawan kumar parik, We regret for the inconvenience caused. Your service request [protected] has been escalated to concerned executive. - Havells"
Still no response from havells"
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