Havells India — 25 ltr geyser puro 851610

I bought 2 geysers puro 25 litres from Aggarwal Electronics, Shiva Market, Pitampura, Delhi 110034 on 12/4/2023.
Yesterday, at the time of installation, the technician found that one of the geysers was damaged and there were no fasteners with it to install. Due to the negligence of the company/dealer, the very next day I had to rush to the shop in the scorching heat to replace the product losing the whole first hal[censored]nproductive. When the technician opened the poorly packed box, again there were no accessories in it and as a result, the technician returned without installing the geyser. You can verify with the technician concerned. Such a mockery of a consumer by a company of repute and its dealer is uncalled for. Who is responsible for the inconvenience caused to me and the loss of hours and resources? Please investigate and do the needful at the earliest. After receiving your response I will consider moving further.
D. A. P. Sharma
[protected]