Havells India — A B Traders (Havells Showroom), Kestopur, Kolkata

Address:

A B Traders (Havells Show Room), BD2, Shop No 15, Super Market, Rabindrapally, Kestopur, Kolkata, West Bengal 700101

I bought a Havells 15W LED Warsh white bulb costing Rs. 200 from A B Traders (Havells Show Room), BD2, Shop No 15, Super Market, Rabindrapally, Kestopur, Kolkata, West Bengal 700101 on dated - 02/04/2022.
First of all they do not have equiments to test the bulb and they never tested it and shown me that it works. Still I believed them and bought the bulb. However the bulb did not worked and then I have to call an electrician to finally test it. The electrician confirmed that the bulb is faulty and will not work. Then I tried to return the bulb and came to know that there shop do not open before 11 AM in the morning. Today 12/04/2022 I took the bulb for replacement and then they first told that they do not have a similar bulb in stock for replacement. Then I told that ok then replace it with a LED tubelight, the extra money that will be there I will pay. Still they refused to exchange it and asked me to come another day after 2 PM. It is very unprofessional and not at all customer friendly to propose such an odd time for replacement. We have office and it is not easy to come at that time. I want to take strict action against this showroom and have my money back.