Refer my earlier complin dated 4th august, such a shameful act & services that no one from the company is bothered to reply. Worse is your service center owner Nasim Khan is playing dirty & has been misguiding your customer service team. I registered the first call on 2nd August after that 2 more complaints are raised & without consulting the customer your customer care team canceled the complaint on the feedback from the Service center. Your service center is giving wrong information to escape from his own mistake. when their engineer visits it is the duty & responsibility of the engineer to do the complete installation. he never did the same. In fact, he is supposed to inform me whether the part is missing is not available, we as customers don't know what all accessories are received. had he told us then we should have informed the dealer .now he is giving wrong information to customer care that the Drainage part was broken whereas we did not receive itwe also noticed late after there was dampness on the wall for our neighbor since then I have been following up your team but no response except raising complaint & canceling the samelooks like same is with the company, no one is bothered to address our complaint. my latest complaint which is the third complaint is vided no [protected] dated 16th august & now one from either your company or service agent t has called upI am clear I will not pay for the drainage plate. this has to be either borne by the company or the service center. My last service is due & warrant will expire i.e will complete 1 year on 20th August 2022. I will not let you take that excuse irrespective of the date, my call is pending since 2nd august 2022.I would request you to immediately take prompt action. also if required take action against the service center who was giving wrong information, misguiding & not addressing our complaint. this is better for you as company & service center. further, he threatened me that I can GOP do complaint anywhere it doesn't matter to them. I had even requested yesterday your customer care team to put across some senior who they couldn't do & stated that I will be receiving a call from senior in 15minuts, which never happened. SO from customer care to the service center to the company all are in pathetic shape & least interested in customer service. A few hundred rupees won't matter for a company like you but yes it does matter to us as customers. we are deprived of better services & part was not provided along with the box. I have been requesting the details on your Area manager in West Delhi, i.e d101 Ajay enclave new Delhi 110018 whosoever, manages should call but no progress.
looking forward to an immediate reply & action. else, I will take the matter to the consumer forum/court for a penalty from the company regards, Summan ChawlaH/P [protected] Was this information helpful? | 
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