[Resolved] Havells India — bad customer service and false commitments | |||
I purchased a ceiling fan which stopped working within 2 months. After follow up for 2 days, a technician visited our place and told us motor will be replaced. Thereafter no one turned up. I repeatedly call customer care, however every time i got the answered that it's out of stock, we will let u know once this is back in stock. I escalated on 7th day and called up area manager. Thankfully he assured me that technician will come and de-install the ceiling fan and give it to me with a replace tag. And requested me that if i could get it replaced by dealer then area manager will send the technician to re-install the same. Also he confirmed that stock is available with dealer. However, to my surprise, dealer didn't had the stock either and suggested to change with some other model. I discussed with area manager and he also suggested the same. I picked up another model. Till this time, area manager was very supportive. He mentioned that he will sending the technician in a next 2 hours. However post that he stopped picking up the calls. From last 3 days, i am trying to reach out to them however, he didn't pick the call and no one turned to install the same. When i called up the customer care again, they closed my request already and said, we don't install fans. I have all the recoding and discussion we had with customer care and area manger, where false commitment was made to me. However no one turned up even after 4 days. Such a bad service & horrible experience. Seniors as well made false commitment and make fool of customers. Was this information helpful? | |||
Aug 27, 2019 Complaint marked as Resolved Havells India customer support has been notified about the posted complaint. Verified Support Jul 27, 2019 Havells India Customer Care's response Dear Sir/Ma'am, We never want our customers to feel this way, please share your complaint number. Our team will ensure all the possible help. Thanks & regards, Team Havells | |||
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