[Resolved] Havells India — electric geyser

 
1 Review
 bhaskar556 on Feb 27, 2018
Hello team,

I bought havells electric geyser last year and this year it suddenly develops issue, i called up the customer care and after a preliminary troubleshooting, they have registered complained, the very next day your service engineer came without tools, open the geyser and took away with a part and informed my mother that he will come tomorrow with a new one and replace, after that day, it is being more than two weeks, he did not return to my house, i have filed three more complaints after that and it got escalated also, however, there is no response from him or the service center, please take the matter on priority before i escalate and look for legal help

My details are given below
Name: rahul goel
Registered mobile number: [protected]
Address: 1/18 back side, jai dev park, east punjabi bagh, new delhi 110026
First complaint filed on 3 feb :
Complaint number: hv033512 :
Service engineer came from pant service :
Reminder: 18 feb
Second reminder and first escalation on 19 feb
Third reminder and second escalation: 16 feb
Please send a qualified technician to visit my home and close the issue within this week only.

Thanks for all your help and support!

Thanks & regards
Rahul goel
[protected] or [protected] or
Complaint marked as Resolved Mar 30, 2018

Complaint Status


[Feb 27, 2018] Havells India customer support has been notified about the posted complaint.
Verified Support
Havells India Customer Care's response, Feb 27, 2018
Dear Sir(Rahul Goel),

We're sorry to hear about your experience. Please expect a call from our representative shortly, we will ensure all possible help.

Regards,
Team Havells
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    60%
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    Havells India - electric geyser