[Resolved]  Havells India — extremely pathetic customer support havells - ia051784

Address:	560103
Website:	[email protected]

We have been facing extremely pathetic customer service from havels. Since two weeks one our geysers is not working. I have raised the ticket : ia051784. Have called up more than 5 times.

The technician harish from kodilingeshwara sales and service (Bangalore) is an highly unprofessional. Around 10:30 am in the morning he had called and insisted to give only 30 mints time that he is coming without taking an appointment. We had to rush back from office to meet him as the geyser is inconveniencing us for more than 2 weeks in this cold weather.

After visiting he started asking money for visiting charges and service charges without even doing any work. He was asking us (Customer) to dismount it from the wall and then only he would look into it and not his problem. Is this expected from the customer? In few minutes he left without even checking anything.

We waited whole day without going to office as the customer care suggested to send another technician by evening but no one came..

Please look into this and send a suitable technician to dismount and fix, else refund the purchase amount asap and also bear the monetary amount due to us taking leave and causing health issues.

A consumer complaint and social message would also be also initiated on pathetic customer service from havells that how customers. Are treated after purchase. This the second time this is happening, last time we had to follow more than 3 months and lost warranty period.

With regards,

Rajiv