[Resolved]  Havells India — FABIA 5S 15LTR SP FP WHITE: Service Request - [protected]

Address:

Khasara no - 46/3, Gali No 7, A block, Kaushik Enclave, Burari

I must admit that my current state of mind is far from pleasant. I am writing to express my utmost disappointment and frustration with the recent service experience I encountered for my Fabia 15Ltr geyser, which is still under warranty.

Approximately six months ago, I made the decision to purchase and install a Fabia 15Ltr geyser in my house. With great anticipation, I eagerly awaited the benefits of this product. Unfortunately, my expectations were shattered when the geyser abruptly stopped working. Considering the short period of time elapsed since the purchase, I promptly registered a complaint with your company, expecting a swift resolution under the warranty agreement.

However, my hopes for a hassle-free resolution were immediately shattered when a technician from your service team contacted me. To my utter disbelief, he had the audacity to inform me that the service for my geyser will be charged and demanded for a payment of INR 500, purportedly for tank cleaning, without even inspecting the geyser itself.

Allow me to emphasize the profound dissatisfaction I feel due to this experience. When I initially purchased the Fabia geyser, the dealer explicitly assured me that no additional service charges would be incurred during the warranty period. In fact, the dealer went so far as to reassure me that all servicing would be provided without any financial burden on my part, as long as the warranty was in effect. It is disheartening to realize that these promises were nothing but empty words, given the treatment I am currently receiving.

Upon carefully reviewing the warranty card provided with the product, I found no mention of any charges associated with routine maintenance or repairs during the warranty period. This further reinforces my stance that demanding payment for services that should be covered under the warranty is not only unprofessional but also unethical.

I am deeply disappointed by the lack of transparency and misrepresentation of the warranty terms by your company. As a consumer, I have the right to receive the services promised to me without any unjustifiable financial burden. Therefore, I demand an immediate rectification of this matter and a resolution to the problem with my geyser, all of which should be provided to me without any additional charges.

I expect your prompt response to this email, clarifying the situation and outlining the steps that will be taken to address my concerns. Failure to provide a satisfactory resolution will leave me no choice but to escalate this issue further by seeking assistance from consumer protection agencies and sharing my unfortunate experience through various online platforms.

I trust that your company values its customers and strives to maintain a reputation of integrity and customer satisfaction. I eagerly await your swift response and a resolution that upholds the commitments made to me during the purchase of the Fabia 15Ltr geyser.