[Resolved]  Havells India — fan - manufacturing defect - no one taking responsibility

Address:

635601

Below lines are about my worst time i have been spending with havells (More than 3 months) for which clearly is their mistake.

So, for my newly constructed building we used havells products for all electrical needs and also decided to go for few other appliances. One of which was ceiling fan (5 numbers).

After few days o[censored]sing the fans we noticed heavy noise (Tripping like sound) and we raised complaint. After few days, the service guy showed up and he tightened few screws and left. With in a day noise started. Again, i had to open new request and follow up with them multiple times. Finally, the other service guy was clear that it was a manufacturing defect and decided he would give a last chance by adjusting few extra screws. But nothing worked. And then, again multiple follow ups and one day he came back with 2 new fans (Same model) and installed. But, he told me that if we hear the noise even with new fans, he can't do anything and he would have to talk to his higher positions.
Again, same story with in days. Open complaint. Follow up. Nothing works.

The worst part here is that the last service guy who is currently handling my complaint thinks that we are bluffing about the fans and he says that he is ready to spend even 5-6 hrs at my home to hear the noise if it is true. Why in the world one would lie after 3 months of struggle?? Actually, the problem here is the fan makes noise at random times. But 90% of the time, it starts gradually over night and increases by early morning (Imagine one sleeping with such noise). Should i accommodate him for over night stay??!! Also, he says he would get us only 2 replacements for now. Later if the noise gets worse, then he would see what to do next.

I'm clearly not understanding his statement. What he meant by "later if the noise gets worse"? Are you guys even realizing that manufacturing defects are your fault? Why should i pay my hard earned money for your mistakes? After all i'm ready to pay for replacements even if it is costlier than the current model.

Expecting some sense-full action from havells.

... And below are my complaint numbers we raised so far..in chronological order.

1) hd202917
2) he120904
3) hf142099
4) hf142115
5) hg251999