Havells India — geyser and ceiling fan not working

Address:

761110

I have purchased 12 ceiling fans and two instant water heater geyser from havells. But i never thought that havells is providing worst products with very worst service. During my warranty period my ceiling fan started to create noise sound as well as geyser become non functional. So i complained and the person who came to solve the issue, took both the product for service. Nearly after 15 day he came for service to fix the issue. But after some day again both the products started same issue. When i came to home i saw that the upper base of ceiling fan got cracked. How it is possible, it is possible in two ways i) either havells is providing faulty product or ii) the service executive who attended the case has done something wrong. Similarly for geyser case also the water is not coming hot after service. The person informed that wait for 5 minute jhot water will come, if it doesnot comes then you have to press set button located at the bottom of the machine. So now that geyser is also not working. On oct 23 i have complained about my ceiling fan complain through customercare mail id from my mail id "[protected]@gmail.com" but till now that problem is not solved yet. Today morning i called to customer care and informed to arrange a visit so that my two problems can solve. But the customer care executive is informing me that as two cases are there you have to pay rs 200 each amounting to rs400. A single person will visit for one tim then why a customer will pay twice amount. Please look in to this matter and solve this issue as soon as possible so that i can restore my faith in havells again. Please check the details for my account through my number [protected].