[Resolved] Havells India — geyser leaking after havells engineer fixing the problem.

Pratiksolanki

from Ahmedabad, Gujarat

Address:

Gandhinagar, Gujarat, 382424

I raised a complaint on havells customer care number on 28 nov 2018 complaint number hk284172. Engineer visited my house on 30 nov 2018 he did service my geyser and after a day, geyser started to leak. I called havells customer care several times and they kept on saying we will have another engineer fix the issue. It's been 5 days and geyser is still leaking and no response from havells.

Was this information helpful?

No (0)

Yes (0)

Dec 12, 2018

Complaint marked as Resolved

I escalated this isue with Havells support team but no action was taken. After adding complain on this forum, I received updates from Havells engineer. Entire unit was replaced inorder to fix issue.

Havells India customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

Havells India Customer Care's response Dear Sir,

Sincere apologies for the inconvenience caused to you. We have highlighted your issue to the concerned team and assure you the best possible resolution.

Thanks & Regards
Team Havells

Dec 06, 2018

Updated by Pratiksolanki Hello Havells,

Response was quick on forum, but still no one called or visited my house. Today is day 6 and now geyser has started to leak from sides all because of your engineer not fixing the issue properly. May be your team can change the unit due to damages done or refund my money, I do not see any efforts done from form your team.

Verified Support

Dec 11, 2018

Havells India Customer Care's response Dear Sir,

We hope that our team got in touch with you and resolved all your concerns to your satisfaction.

Thanks & Regards
Team Havells

Dec 11, 2018

Updated by Pratiksolanki Hello,

After long wait, I received call from Havells today informing me, support engineer would visit my house with replacement unit. I will update forum once issue is completely resolved.

Regards.

Dec 12, 2018

Updated by Pratiksolanki Finally, today entire unit was replaced to fix the issue.

Thank you.