[Resolved]  Havells India — geyser malfunction and complaint not attended

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248140

I purchased a havells geyser which is not in its warranty period. Few times ago, i had encountered a problem in it and registered a complaint with the company on their costumer care no. [protected] on 27th november 2018. I was given a no. Hk275330 but no technician visited my site yet. Since then i am continuously following up. Every time the operator gives his/her sincere apologies and assures to resolve the issue within 24 days and next time a new operator takes over. I am fed up with this sequence. Such a lousy way of so called brand company!
Post sale service quality is an indication of the level of any vendor and before the issue, i had an impression that hevells attends complaints promptly. So i bought most of my household appliances from this company. But now my views are entirely opposite and i'll certainly think before buying any of havells product.

Dr. Satish