[Resolved]  Havells India — geyser not get repaired

Address:

Ghaziabad, Uttar Pradesh, 201009

Dear havels customer,
My complaint number is 88271122.
This complaint was registered with you on 27 august 2018 and same problem request was registered with you earlier on 17 august 2018. Till date we did not get any resolution yet.
After complaint on 17 august. Your executive visited my home to solve the issue. That complaint was for two geyser. One geyser he was repaired and it started working and for other geyser he opened it & told us that"senser is not working" we need to replace it. I said ok him. He told us not to worry. He was come and repair it without doing again complaint & same day the complaint was closed. I was received this message. On faith we were agree that he would do it. We were continuously chasing him (His mobile number is :[protected]). He said yet the sensor yet not came from "kanpur"so, he had requested to change the geyser & told us wait for 2 to 3 days. It was come and we will fix it.
Till now nobody have contacted me to resolve my problem. When i was calling your customercare number ([protected]) replied us that we would send urgent reminder to the engineer to resolve this problem but till today. We are chasing it but no one had taken initiative to inform us what was the problem.
I think they were waiting for warranty get expired and then they will say sir it is out of warranty. We can't do anything.
I was listened that havel's have good quality and after sales service but if this was the way to handles customer. I am sorry to say but you are loosing your brand image in customer sight.

I am writing this mail with a hope that somebody senior person will attend this and resolve this issues.