[Resolved]  Havells India — griller toaster not working

Address:

New Delhi, Delhi, 110085

This is with reference of complaint no[protected] which i have raised on 28th feb regarding non functioning of griller toaster.

Initially when i raised the complaint very next day on 1st march technician visited from prashant vihar branch and he told that one part was not working so it will take approx 10 days to get that part. So i waited for almost 20 days but never got any update.

Then i called havells customer care and they assured me that they are raising the complaint and said that issue will be resolve soon.

Again i waited for 5 days but there is no response.

I called again on 25th march and again executive said that they forward the request again and while transferring the call to senior they disconnected the call. It was happended 4 to 5 times on that day but no one damn care about to even call back

Again i called on 26th march and again while transferring the call to senior my call was disconnected by them and it was so annoying that after 5th call my call was connected to senior akshay rajput and he said he raised issue on priority basis and said that i will receive a call from service station on same day and he promised me that he will call me on 27th march between 11 am to 12 to check but i didnt receive any call from from akshay and service station.

As i didnt receive any call from akshay on 27th march so i called again on 27th after 1 pm asked customer care executive to transfer the call to akshay but they dont transfer and disconnect my call and it was happened 5 to 6 times. On that day i remeber only few executive name and they are

Manik
Tanya
Aparajita
Mukul pathak senior

After so much call, technician came home on 27th evening and bought wrong part.
They only wanted to show the visit as they know the model no and which part need to change so why they bought wrong part.

Is this the sevice you are providing.
Your customer care experience is very pathetic and dont even bother to call back if call got disconnected.

Never expected such poor services from big brand like havells.