Havells India — Havells denying to replace or repair the newly purchased monoblock pump

Address:

Gali no. 6 , plot 14,laxmi vihar, mohan garden, uttam nagar, new delhi 110059

I bought the Monoblock pump(water pump) on 19th june 22, after installation and putting lot of efforts & energy the pump could not worked. We raised multiples complains on the customer helpline number (havells)and after lot of chasing an executive got assigned to us the name was Deepak mittal (+91 [protected]) who fooled us and never visited yet, we further raised the complain and the second executive namely Sumit Pandey (+91 [protected]) who visited and assured us that the fault is in water pump and we will replace it within 24hrs i.e 10th july.. Since then sumit pandey is neither picking the call nor customer care is helping us to resolve the issue. When we raised the further complain on 16th july22 we got to know a false statement that complain got resolved which is actually not the case.