[Resolved] Havells India — havells fan wobbling and noise issues

Himanshu Rai Sardana

Jul 24, 2018

Address: Faridabad, Haryana, 121001

The ceiling fans have been making a noise and wobbling from day one. It’s almost a year to over and even after multiple complaints havells failed to give permanent solution. Majorly 2 factors that have baffled me and lost my trust in havells.

1. Havells quality

The quality of ceiling fans is 3rd class and even after knowing the faults in the fans havells is keep on selling it to customers.

A. Troika model - it makes continuous noise and must be discontinue from the production if havells is concerned about the quality.

B. Flourence model - this is a costly fan but have seriously poor quality. It has the wobbling problem from the day 1 which is not yet been resolved. Now the technician are saying this much wobbling is expected - if that is the case why not havells mention this in the fans catalog so that customer is well aware of before purchasing it.

2. Havells services

In terms of services havells is worse than its products. I have registered multiple complaints and instead of solving it technicians preferred to cancel it or close it by mentioning following reasons:

A. Customer don't have bill.
Actually this technician (Named nikhil) has handled my complaints earlier and well aware of that i have the bills still he rejected my complaints. The fact is that i have purchase lac of rupees items from havells. The items are water motors, mcbs, leds, water heaters, fans, wire, holders etc.. For my new house. And i have bills for all these with gst paid.
B. Customer is not picking the call.
The fact is that i called the technician (Same nikhil) and checked with him when he can come to my house so that i can ensure my availability. Still that person rejected my complaints.
C. Customer don’t want services anymore.
Recently 2 days back technician cancelled my complaints by stating that customer don't want services any more. Since i knew about the 3rd class services of havells i personally called him and said that don’t close the complaint unless it is resolved. Still that person cancelled it. Complaint number is hf232655.

Now the agony is, this havells even dont have the courtesy to get the confirmation from customer whether the complaints have been resolved to the expectation or not. The havells services are simply mishandled by these technicians and we customer are on the mercy of these technicians whether to keep complaint open or just blindly reject it.

I will never purchase and never recommend someone to use products of havells.

At last i want to say that "if hell is here its havells" – it’s true for me at least and i mean it.

No thanks havells,
Himanshu rai
[protected]

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Aug 25, 2018

Complaint marked as Resolved

Havells India customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2018

Havells India Customer Care's response Dear Sir,

We never want our customers to feel this way, please share your complaint number. Our team will ensure all the possible help.

Thanks & Regards
Team Havells

Jul 25, 2018

Updated by Himanshu Rai Sardana Havells,

Its not the question whether you want it or not - the fact here is i am not able to get the permanent solution from almost 1 year. Are you able to understand it - i am saying 1 YEAR such a huge time.

Along with Havells products (especially fans) your services are pathetic. Let me share the recent case handling by your senior customer support person and senior technician.

The complaint num shared below was registered at 13 Jul.. No one approached me for more than 5 days. Finally i called senior customer support member (Ashwani Pandey), the case was escalated, and I requested him to call me back once you get the confirmation from service center about when my complaint is going to be attended. He promised to call me back on next day in afternoon. And as i expected he didn't call be back - i was assure about it since i had the worst 1 year experience with HAVELLS 3rd class services.

Now i had left with no choice but to call the senior technician (Rizwan) directly since i have his num as he handled my previous complaints earlier. He fixed the appointment for 21 July 5 PM. I called him at 2:00 PM that i am available at home and he can come early if he wants. But he said i will come at 5:00. I waited for him from 5:00 to 6:00 but he didn't come. When i called him he said i stuck in heavy rain i wont be able to come.

Look at your woeful services : "customer is calling" - is your staff (being it a senior customer support or senior technician) not responsible to inform customers...?????

Now the next level of dissatisfaction is no one approached me till 24th. Again i called back in the noon of 24th to senior technician which he initially didn't pick the call. After few continuous tries (luckily for me only ), he picked the call and gave me time for 25 July 5:30 PM. Look at the agony again i am calling.

In Parallel, on 24th when senior technician not picking my call, i called senior customer support member (Ashwani Pandey), we again agreed that he will call back me within 30-60 min after discussing with service center. And on a serious note, its 25th now and i am still waiting to get a call back from him.

OH MY GOD, if senior members are so irresponsible what would you expect other than WAIT WAIT and WAIT.

For your reference if you ever want to do any action, which i doubt, my complaint number is HG135510.

I would never recommend anybody to buy HAVELLS PATHETIC PRODUCTS because if its QUALITY and SERVICES. And luring the innocent citizens by your fascinating advertisement on TV channels.

Himanshu Rai
[protected]

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Comments

Himanshu Rai Sardana

Jul 25, 2018

Havells,

Its not the question whether you want it or not - the fact here is i am not able to get the permanent solution from almost 1 year. Are you able to understand it - i am saying 1 YEAR such a huge time.

Along with Havells products (especially fans) your services are pathetic. Let me share the recent case handling by your senior customer support person and senior technician.

The complaint num shared below was registered at 13 Jul.. No one approached me for more than 5 days. Finally i called senior customer support member (Ashwani Pandey), the case was escalated, and I requested him to call me back once you get the confirmation from service center about when my complaint is going to be attended. He promised to call me back on next day in afternoon. And as i expected he didn't call be back - i was assure about it since i had the worst 1 year experience with HAVELLS 3rd class services.

Now i had left with no choice but to call the senior technician (Rizwan) directly since i have his num as he handled my previous complaints earlier. He fixed the appointment for 21 July 5 PM. I called him at 2:00 PM that i am available at home and he can come early if he wants. But he said i will come at 5:00. I waited for him from 5:00 to 6:00 but he didn't come. When i called him he said i stuck in heavy rain i wont be able to come.

Look at your woeful services : "customer is calling" - is your staff (being it a senior customer support or senior technician) not responsible to inform customers...?????

Now the next level of dissatisfaction is no one approached me till 24th. Again i called back in the noon of 24th to senior technician which he initially didn't pick the call. After few continuous tries (luckily for me only ), he picked the call and gave me time for 25 July 5:30 PM. Look at the agony again i am calling.

In Parallel, on 24th when senior technician not picking my call, i called senior customer support member (Ashwani Pandey), we again agreed that he will call back me within 30-60 min after discussing with service center. And on a serious note, its 25th now and i am still waiting to get a call back from him.

OH MY GOD, if senior members are so irresponsible what would you expect other than WAIT WAIT and WAIT.

For your reference if you ever want to do any action, which i doubt, my complaint number is HG135510.

I would never recommend anybody to buy HAVELLS PATHETIC PRODUCTS because if its QUALITY and SERVICES. And luring the innocent citizens by your fascinating advertisement on TV channels.

Himanshu Rai
[protected]

Havells India Customer Care's response, Jul 25, 2018

Verified Support

Dear Sir,

We're sorry for the experience you had. This concern has been raised with our team. Please allow us some time to get back to you.

Thanks & Regards
Team Havells

Havells India Customer Care's response, Jul 27, 2018

Verified Support

Dear Sir,

We hope that our team got in touch with you and resolved all your concerns to your satisfaction.

Thanks & Regards
Team Havells

Himanshu Rai Sardana

Aug 18, 2018

Hello Team Havells and naive indian customers,

I would like to highlight that problem resurfaced again. This time ceiling fan (Flourence model) stopped working and completely jammed. Frankly speaking, for me its expected atleast as i have truly experienced the 3rd calss quality of costly fans from Havells.

Please read carefully below statements before deciding anything at your personal end:

1. Flourence model : Already explained, it has wobbling, noise and now completely jammed issues. And since 1 year i am being tortured by pathetic services from Havells.

2. Troika model: It is noise issues, its plastic part over the wing looks really awesome and attracts custoomers, however while running air blows through it and it strikes with fan wings resulting in tik-tik noise. This is a design fault. To overcome it Havells technician added an rubber washer so that plastic doesn't strike with fan wings. This somewhat (not fully) sort out the problem but added an *risk* - the screws are loosen up very slowly - in the worst case it might cause an serious accident when fan is in operation. Now how i come to know about it. With last complaint i told technician to check the fan as tik-tik noise has started again. when he checked he told me that screws are loose that's why it is making noise and then just tighten it. The technician himself was surprised with it since it's a huge risk.

Now that i have again logged a complaint in 16th Aug and the customer care guy after speaking to his senior assures me that your complaint will surely be resolved by on 18th and since you have persistent issue with the fan we will try to replace it. And with no surprise, i am still waiting for a call from technician.

@HAVELLS, JUST CLARIFY FEW POINTS TO ME:

- DO YOU REALLY LEARN FROM YOUR PAST MISTAKES?
- DOES CUSTOMERS FEEDBACK MATTERS TO YOU?
- DO YOU THINK YOU WILL ABLE TO SURVIVE IN THE MARKET WITH PATHETIC SERVICES?
- WHAT ABOUT THE QUALITY, CAN YOU PULL OUT THESE MODELS FROM MARKET FOR THE SAKE OF YOUR CUSTOMERS?

If you have dare and really worry about the customers, i would request you to reply inline to above queries. Lets see how you take a stand about it. Dont reply that we are sorry, we are looking to your satisfaction, etc... I have been listening and reading it since last 1 year.

Believe me, the best companies are not only known for their quality but also for their services.

No thanks,
Himanshu Rai Sardana