Sir,
I purchased a Havells gas geyser Flagro 6L on 05 Feb 2021. It was hardly giving 4 to 5 litres of hot water initially and that also gradually reduced to almost zero ml. Finally, I raised the complaint on 08 Dec 2021. That was registered with ref no [protected] and was assigned to Sachin Kumar. The machine label was sent to him on 08 Dec 2021 and copy of tax invoice on 11 Dec 2021 (wasn't traceable on 08 Dec 2021). He did not arrive for fault rectification till the evening of 13 Dec 2021.
Then, i enquired about the status of my complaint with Havells customer care, the reply surprised me, "the complaint had been cancelled'.
My complaint was registered again with ref no [protected] on 13 Dec 2021 and was assigned to dipak Kumar.
He did not call me or turned up till 15 Dec 2021 instead i received a SMS "Dear brijesh singh, Your Product Service with ref no [protected] has been assigned to Sachin Kumar. He will fix appointment before visiting - Havells". (The same person who was assigned previously).
The service center and customer care are going funny by making such stories? Is this the response from a reputed and established company? do not sell such lower quality products and have such product service centers?
If possible please direct technician from any other service center other than "Angel Traders" to attend the fault on top priority.
Regards,
Brijesh Singh Panwar Was this information helpful? | 
