Indian Consumer Complaints Forum
Subject: Formal Complaint - Continued Delay in Resolution for Defective Havells RUSH PLUS 3 L White Blue (3 kW) Water Heater - Unit Number: 57MABB100145
Dear Indian Consumer Complaints Forum,
I trust this letter finds you well. I am writing to formally register my dissatisfaction with the prolonged delay and lack of resolution regarding the defective Havells RUSH PLUS 3 L White Blue (3 kW) water heater that I purchased on October 21st, 2023, with the unit number 57MABB100145.
Despite my repeated attempts to seek assistance, as outlined in my previous communications to Havells India Ltd. dated January 4, 2024, and the subsequent follow-up email on January 11, 2024, the issues with the water heater remain unresolved. The challenges faced include missing components, inconsistent water temperature, and a confirmed fault in the system, as indicated by the authorized mechanic's visit on January 5, 2024.
The delayed response and the absence of concrete actions have placed a considerable burden on my elderly parents, aged 75 and 70, who continue to endure hardships due to the non-functional water heater. This situation is both distressing and unacceptable, given the potential risks to their well-being.
Enclosed once again are copies of the Purchase Invoice and Guarantee product card for your reference. I kindly request your intervention to expedite the resolution of this matter and ensure an immediate replacement of the defective unit.
I want to emphasize the urgency of this situation and express my intention to escalate this matter further if a prompt resolution is not achieved. The lack of responsiveness from Havells India Ltd. is not only causing undue stress but also violates my rights as a consumer.
I appreciate your immediate attention to this complaint and expect a swift resolution that upholds consumer rights.
Sincerely,
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