[Resolved]  Havells India — Job number[protected]

Dear havells team

Apologies to begin this mail with rude language but yours seems to be the most pathetic, irresponsible, unprofessional and cheater organisations.

Job[protected] was raised with you on 9th september for servicing and changing of filter candles for the product, but till today no one has turned up to resolve the issue.

I have called the helpline twice to get the issue expedited, every time despite assurances, no show.

Then later i called your executive mentioned in the below mentioned sms

Dear kimat rai gupta! Your "breakdown" with reference "[protected]" has been assigned to our representative "aman." number :[protected]
For any assistance please contact customer service

He informed me that there is a dispute between the service provider and the company regarding the payment for the filter candles and i would be required to pay for it despite the fact that i have paid for amc. So after a heated debate he gave me contact number of his senior mr. Sunil - mob# [protected]. I have been calling him regularly for last 10 days and everyday he commits to send a technician but no one comes.

I am really not too much hopeful regarding a resolution from this platform as well looking at your track record, but am sending this email as a last trial before i forward this case to my lawyer and file a complaint of cheating, fraud and deficient services in the concerned consumer court.

Ankur lakhesh
[protected]

Sent from my iphone