| Address: | Registered Office : 904, Surya Kiran Building, K.G. Marg, New Delhi – 110001. (INDIA) Corporate Office : QRG Towers, 2D, Sector-126, Expressway, Noida |
UTMOST URGENT - UTMOST URGENT - UTMOST URGENT
Dear Sir/Madam,
Good day...
Reference to the above complaint#, this issue has not been resolved yet.
I would like to inform you that I have purchased a Lloyd brand 1.5 ton split unit Air conditioner in June 2017 from QRS Trivandrum (Encl: copy of Invoice). Since then my nightmare started as it takes a long time to cool and the blower power is too low. We have 3/4 different brands of split units at our residence and never come across such a poor performance. We have made several complaints and it never got resolved. I have been an NRI for 30 years and I come home annually or once in two years. In my absence it is sparingly used when we have guests at home. Since this was not resolved, we have recently audited the A/C with the help of a 3rd party service agent and found the gas is less and slightly leaking from the condenser. I was in India for a week on emergency leave and I reported a complaint on 27/28 March and no one showed up until 31st March. The special requests made to call centers were ignored. On March 31st, one of your service technicians, Mr. Aravind inspected the Air Condition unit and confirmed the 2/3 coils are not cooling properly. Thereafter we had a conversation with his senior manager who assured us to send direct representative of Lloyd's Air Conditioner company on Friday, 01 April 2022. We deeply regret to inform you that none has contacted us as of now.
Since I am abroad you may immediately contact my direct brother Mr. Ahmed Khaja on his mobile +91-[protected] to resolve this issue forever. We urge you to replace this unit as the warranty is going to get over. I am too humiliated and frustrated with this particular unit/brand and will never recommend it to anyone in our family and friends circle. It is not a threat, I am planning to sue a case in the consumer court if this is not resolved immediately within a day or two. I am reachable on my overseas mobile/whatsapp number +[protected].
Thank you in advance
QRS-Invoice4LloydsAC.jpeg
Kind regards,
Faizal Was this information helpful? | 
