Complaint id latest [protected], refer the attachment for all the related ids.
I have been trying since last month to resolve this issue and only I am getting is new complaint id and fake promises. I have tried every other way to get the required attention but after today call, I am really disappointed.
Here's the scenario -
After multiple attempts, finally I got call from Mr. Rameshwar Khamkar. He explained that part has 4 year warranty but company cannot replace it as the said part is not available as company does not manufacture it for llyod LED TV mode I use, hence I need to pay additional 10-12 k and company will give new LED.
I denied this offer stating this is company's problem and I don't want to pay for it neither I wanted new LED TV. Why customer should pay for this company issues, you are giving 4 years warranty for said part but within that period saying not manufacturing. Company should have thought about such scenario before committing warrenty.
Even after I denied this offer, today I got call from local vendor 'New star electronics' stating Mr. Rameshwar sent them mail stating customer is agreed to pay the additional amount. Now they are saying only way to fix the issue is by paying Rs 10-12 k. This is clear act of misleading customer to pay extra money to cover up company issues.
Is this the way Havells work? I asked for escalation matrix which I haven't received, I asked Mr. RAMESHWAR to mail these details which he agreed but didn't do it even after follow up. I paid rs 900 where technician just came and told me this happening coz of cold, vendors are asking KKG code even before technician visit.
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