Havells India — Lloyd - Very trivial service AC service In Under Warranty

"Kanpur Nagar - UP (INDIA)" (Service manager- @vinish) is so rude and he has no answer of the questions of customer. he is providing very trivial service when the AC remain under warranty. He is saying very loud and clear that Lloyd will not provide jet pump service.. he was comparing the rate of lloyd and other brands he want to say lloyds(havells brand) is cheaper and worst.
I think it is a question on Havells quality.
Their high managers don't know that how should behave to customers.