[Resolved]  Havells India — malfunctioning of havells opus fan

Address:

Ideal Lakeview, 2C, Serena, 16/1E/1, East Topsia Road, Kolkata, West Bengal, 700046

Dear sir/maam,

With reference to the above subject i would like to bring to your attention that i bought a havells opus fan in 2013 for my residence. For a couple of years it functioned as intended but gradually the speed of the fan started flailing and the lights malfunctioned.in 2016 the capacitor along with the pcb and remote were replaced by the visiting technician and applicable charges were paid. After that the fan worked fine till recently when in june, 2019 again the speed of the fan deteriorated and remote became increasingly unresponsive. Complaint no.[protected] was registered on 03.07.2019 and service engineer md. Shakir khan visited on 04.07.2019.

He diagnosed that the capacitor is faulty and would need a replacement. Further he made me talk to the service in charge who confirmed the same and also let me know that the component charge would have to be paid in advance as per the new service policy of havells which was an absolute first for me. I called up customer service to verify this unheard, industry first policy and was told that such policy doesn't exist. The support executive also had a word with the visiting technician who kept repeating that he's been instructed by his service head for the same. The call was never closed and the technician left after i was assured by the support executive that the matter will be taken up with the service center and someone else would be assigned this call.

I waited for a few days but no one called. Finally when i received the call on 10.07.2019 it was more of a satisfaction survey, i let the executive know that the complaint was not closed and the fan is in the same state also that there is serious lack of co ordination between teams and commitments ain't being honoured. Upon this he raised fresh complaint vide ref. No.[protected] and to my utter surprise it was assigned to the same technician who had visited me earlier on 04.07 to no avail. However things didn't move and no one has called or visited my place or even bothered to get a feedback since then and the fan has stopped responding altogether and we are left to suffer in this intensely hot and humid weather.

If this is the standard of service to be expected from a highly decorated company such as yours give me one good reason why a gullible customer would like to invest into expensive appliances made by you, when no one is bothered to take up their issues.

Awaiting earliest response and action.

Regards

Ashish bhawnani