Product service reference number: [protected] (fraudulently closed by Satsang Enterprises without even asking me)
New product service reference number: [protected]
Writing to express my disappointment and frustration regarding a recent purchase of two designer fans from Havells India. On April 2023, I purchased two decorative fans from your company with an invoice number HG/FE/007, at a cost of Rs 8500. While one of the fans is functioning perfectly, the other fan has been making excessive noise since its installation.
In an effort to rectify the issue, I contacted Havells India customer service representatives, who sent technicians from Saksham Enterprises to inspect and resolve the problem. The technicians attempted to fix the fan by changing the stator, bearing and capacitor, but unfortunately, their efforts were unsuccessful. They then suggested that the issue might be due to an incompatibility with the electric fan regulator and asked me to purchase a new one. I requested them to install other Havells fans from other rooms, which are not exhibiting any noise issues, but they insisted on buying a new regulator.
Reluctantly, I accompanied the executive to purchase a new regulator as per their recommendation. However, as expected, the replacement regulator did not resolve the noise issue with the fan. The Havells engineer acknowledged that the problem appears to be a manufacturing defect and stated that there was nothing more they could do to resolve the issue. The engineer also mentioned that they would explore the possibility of a replacement. However, without my knowledge or consent, Saksham Enterprises closed the complaint. This unauthorized closure of the complaint adds to my frustration and raises concerns about the transparency and professionalism of the service provided by Saksham Enterprises.
I must highlight that this entire process has not only been frustrating but has also wasted a significant amount of my time. It is evident that the faulty fan is a result of poor manufacturing by Havells, and as a consumer, I expect a prompt resolution to this matter. I kindly request that you replace the faulty fan at the earliest convenience, without causing any further inconvenience or delay.
I have always trusted Havells as a reliable brand and believe in your commitment to customer satisfaction. I hope that you will honor this trust by taking immediate action to address my complaint. I expect the replacement fan to be of the same model and quality as originally purchased.
If necessary, I am prepared to provide any additional information or documentation to support my complaint. I trust that Havells will prioritize customer satisfaction and promptly resolve this matter.
In the event that my concerns are not addressed satisfactorily, I may be compelled to explore alternative options to protect my rights as a consumer, which may include seeking legal recourse.
Was this information helpful?
Post your Comment