Havells India — Mis-selling of Water purifier type

Ajay Sarva

from Dehradun, Uttarakhand

Jul 19, 2023

Address:

Corporate Office QRG Towers, 2D, Sec- 126, Expressway Noida - 201304 U.P.

I had purchased the Havells water purifier model Active Plus on my transfer from Ahmedabad to Dehradun recently. The dealer has wrongly suggested & sold this product to me and neither was I advised by Havells technical team that this product is not suitable for the water quality of the area in Dehradun. The water is extremely bad in taste and cannot be consumed. Now, they are saying that RO type is required. Neither the dealer nor the helpdesk team is ready to help. I am attaching the copy of invoice & warranty card for your kind reference. I had requested help through the Email address of the company [protected]@havells.com on dates starting from 14 June with regular reminders till 28 June. The standard reply received is "We had forwarded your complain to our concern department, requesting you to please wait you will get the resolution ASAP." But till date the company has not offered any solution to the mis-selling of the product.

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Havells India customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2023

Havells India Customer Care's response Hi Ajay, we're really sorry for the experience you had. Please share your complaint number so that our team can look into your issue.

Jul 31, 2023

Updated by Ajay Sarva No complaint number has been generated by the Helpdesk. Copy of mail correspondence is also attached for kind reference.