[Resolved]  Havells India — multiple case ids and lack of customer assistance support

Address:	Mumbai City, Maharashtra, 400070
Website:	Havells.com

This issue is pertinent to the newly purchased havells instantio 3ltr geyser (Water heater)

2 case ids created in havells

042839 - primary case id
045778 - follow up case id

I need to consolidate both the cases, and keep the primary case id open (I. E. 042839)

I have registered issue against newly purchased havells instantio geyser (Purchase date - 2nd september). Post installation the geyser started the leak hence i registered a case. The service engineer ramesh visited from shree charbhuja services at 9:30 pm ist and after opening the geyser and doing some fixation the issue still did not resolved and he stated that the problem is with regards to the plate inside the geyser which is a “design default” and i need to call customer support to get the replacement. I have been trying to call the toll free number since morning and the customer support executives put me on hold for 15-20 mins and still no signs of courtesy acknowledgement and expect me to hear the ivr tune for that long, it happens thrice and i was waiting for 15plus minutes on all the three calls. There were had few other calls made when the exectives simply disconnected the call on my face, so the conclusion is i have got no real assistance and i have wasted good 90 mins with no one to really provide real information or assurance of any fix. I need an urgent call asap from the manager with advise or i am launching a consumer case against this defective piece and the way the customer support has been handling the case