[Resolved] Havells India — pathetic customer service | |||
I purchased a geyser on 26/11/2017 and it's not working from 04/01/2019, i raised a complaint regarding it to your company on 07/01/2019. They said our executive will be there within 24 to 48 hours but now its more than 3 days already passed, i called to your toll-free number for more than 15 times and every time they are saying "we are sorry for the inconvenience our executive will be there soon". Again i have raised another complaint then the engineer who is assigned to the complain told me that the part is not available. After one week the same thing they are saying that wait for 48 hours and we solve the problem. Still, i m facing the geyser problem from last 15 days First, complaint no — ia073587 Second, complaint no - ia160017 Third, complaint no —[protected] Sir, sorry to say you, but is it my mistake that i purchased your company's geyser and i never expect this much poor service from a brand. Please see the matter and take necessary actions Was this information helpful? | |||
Feb 22, 2019 Complaint marked as Resolved Havells India customer support has been notified about the posted complaint. Verified Support Jan 22, 2019 Havells India Customer Care's response Dear Sir, Sincere apologies for the inconvenience caused to you. We have highlighted your issue to the concerned team and assure you the best possible resolution. Thanks & Regards Team Havells | |||
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+91 17 2423 2401 [Chandigarh]
+91 28 1248 1112 [Rajkot]
+91 14 1391 4645 [Jaipur]
QRG Towers, 2D, Sec- 126, Express Way, Noida, Uttar Pradesh, India - 201304
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