[Resolved]  Havells India — Regarding Havells Water purifiers taste

Address:House no. 311, gali no. 9, Vashisht Enclave, Burari, Delhi 110084

I have Havells Water Purifier(Pro Alkaline), and I have lodged complaints regarding bad water taste on 19/03/2022 and Havells service engineer chacked TDS level of water, it was around 50 in the same day. The next day morning again he came and checked the TDS level of water and again it was around 50. I told him that we do not want to drink such levels of TDS water but he said that it is good for drinking and we can not do anything. Then after I refused to give a satisfaction code. When I called again to Havells customer care regarding the same issue, they said your complaint is closed and again they lodged a new complaint on 22/03/2022. From the date 22/03/2022 till now Havells customer care executive saying they set high priority reminders to the concerned officer but still I do not get any call from them. Please help me, all details are below:

Name: Prakash Kumar
Phone number: [protected]
Product: Havells Pro Alkaline Water Purifiers
19/03/2022 complaint number: [protected]
22/03/2022 complaint number: [protected]
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Apr 28, 2022
Complaint marked as Resolved 
Havells India customer support has been notified about the posted complaint.
Verified Support
Mar 28, 2022
Havells India Customer Care's response
Hi, sincere apologies for the inconvenience caused to you. We have highlighted your issue to the concerned team, and we assure you the best possible resolution.
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