Havells India — Regarding Product Return for Oil heater

Hi There,

I have bought 1 Havells OFR 13 FIN heater from SS Electronics and Electricals, Mall Godam Chauraha, Barhni, Siddharth Nagar. Please see attached invoice and Warranty card for details.

S.no - 65JJZ55T00143
M. No - OFR WAVE B 13 FIN
Cost of purchase: 12600/-
Date of purchase:[protected]

This product was bought on 12 Dec 2022, and has not been used for more than a week. The main reason is, the electricity supply is not very good in this area (Barhni, siddharth Nagar) and hence the heater is not successful. This heatre has been kept packed since then and is actually not of any use to us. We have spoken to the dealer regarding the return of this product and he suggested speaking directly to havells.
Please return this product for us so that our money and time is not wasted and you dont have a highly unsatisfied customer.

Please let us know how we can get this item replaced?
Also, please register this as a formal case so that we track its progress.

We trust Havells for its product quality and customer services, and hope the same here as well.
I appreciate your swift response in the matter on how to proceed.

Thank you in advance.
Shipra
Contact: suman.[protected]@gmail.com, [protected]