[Resolved]  Havells India — Regarding the issue of the Air Conditioner and the Technician's problem

Good evening,
Myself Kumaravelu A residing at Sholinghur Ranipet Dist. Tamilnadu. Actually, I bought ( LLOYD AIR CONDITIONER Split AC 1.5 TON 3 STAR - LS18B32MX1) from SRI KUMARAN ELECTRONICS Sholinghur on[protected]. However, it has been one and a half years to today's date. Today[protected] I made a call to the Havells customer care and I have said the issue regarding the A/C. They also cooperated well and booked a complaint on my issue. But here the problem is today evening a technician came to see the issue. I would not say him as a technician itself as he was a small boy around '20'. He just visited and did not do anything.

My complaint was regarding the cooling problem in A/C but he doesn't know how to modify or overcome the issue and he is saying that he will be removing the indoor A/C fully and taking it to his place where the office is there and "he was replying that he should do the casting, dust cleaning and other stuff" is this the way how you appoint the technician and how dare he can behave with the customer like this? Similarly, how come the customer can believe or what is the guarantee of giving the A/C to those small boys?

Those boys made a bill around,
1) For normal service visit - Rs:400
2) General service is Rs:1500 (but the A/C will not work effectively)
3) Doing the full Service and solving the issue is around Rs: 3200 (but here they will remove all A/C spare parts, do some welding and clean the inside fan, etc. Since it is a new A/C I don't find any of the major problems in it. They are involving as many conditions as they wish.)

All the above fee payment details are said by that manager and those small boys who came don't know anything about what to do.

All these are taught by their office manager to these small boys. It's like a scam. But those guys did not do anything for a normal visit. They took the service charge around Rs: 400 and I have also paid them unwantedly. Though my house is near to their office, if I go by bus also that amount will not take it.

The SMS which I have received from the Havells as a technician will be visiting from this office Global cooling solutions Arakkonam. And this office manager is very very very very irresponsible, careless and not taking the calls also. I tried to contact him around 10 times but they were also not picking up the calls.I Am really frustrated and angry with this manager and he is arguing too much with the customer.

I would like to register a complaint on this office manager also of Global cooling solutions Arakkonam.Kindly warn him or else I may make a severe complaint to Havells company which will affect.

I Am giving my contact details and other relevant details below:

Personal Details:
Name: Kumaravelu A
Registered Mobile No.: [protected]
Email: gopinath.[protected]@gmail.com

Product Details:
Date of Purchase:[protected]
Name of the product: LLOYD AIR CONDITIONER
Product Sub - Catogory: SPLIT 0.8-2.0 T FIX 3S R-32
Description: Split AC 1.5 TON 3 STAR - LS18B32MX1
Purchase from: SRI KUMARAN ELECTRONICS
Registered Mobile No.: [protected]

Technician Details:
Manager Name: Khan (Kindly contact this fellow manager and warn him if you are not going to do this then I may raise a complaint to havells company for sure.)
Manager Mobile No: [protected] (Kindly contact this fellow manager and warn him if you are not going to do this then I may raise a complaint to have the company sure.)

Technician Name: Mari
Technician Mobile No: [protected]

So finally I would like to make a point that this service was the worst one I had ever seen in my lifetime. Very sad to see this kind of behavior and I got really disappointed. I believe that you will warn that manager as soon as you see this mail.

Waiting for your positive response...