Havells India — Service Request for water heater

Address:

Mumbai

Hi,

I have lodged a service request on the 8th of March'23 (Tkt# [protected]). It was assigned to Shivam Gupta. There was no engineer visit. Only promises from the engineer that he would come the next day. Further he explained that he only has a cycle and he would not be in a position to visit. There was no response form him after that.

I again lodged a service request on the 17th of March as there was no response from the engineer. (Tkt # [protected]). I checked the status of the previous ticket and was informed that the previous ticket was closed with the status being "quote given to customer and customer rejected" This was strange to me because the engineer never even visited the location, giving a quote was never done, bur still the ticket was closed.

I asked the agent to escalate the matter and assign another engineer to the case. It was again reassigned to Shivam Gupta and I'm still not getting a response.

I called again on the 21st of March, and again i was told that the ticket will be escalated and there will be someone visiting my location by the afternoon. Still nothing. I even asked the agent to transfer me to the escalation desk or if i could speak to the supervisor, which he informed me that there is no supervisor to talk to and the escalation desk number was busy. He again promised me a call back from the escalation desk which never happened.

I am stuck with your Geyser which I paid a hefty premium for considering it was from a good brand and i would get a decent amount of service if needed. But this kind of response from the company is a joke. No one seems to be interested in solving this. I will be escalating this issue all over social media shortly as people need to be aware of the kind of service Havells offers. This is not only frustrating but I feel so cheated in buying a product from Havells and will never buy a product from your brand again and ensure the word is spread to other prospective customers.

I expect a response from the company shortly failing which this will be escalated.

Sinclair Gomes