Havells India — Solar Water Heater 300 litres problem.

[protected]
Dear Sir,
Now, how long we have to wait for repair of our SOLAR WATER HEATER (300 Litres capacity)?
Today its 81 days over, nearly three months over and we are still waiting for repair.

(1)
I made a service request on[protected] for SOLAR WATER HEATER (300 Liters capacity) Breakdown, and get a following SMS –
Dear Usha nanubhai Khambhayata, Your Product Service with ref no [protected] has been assigned to Chandan Singh his mob no[protected]. He will fix appointment before visiting - Havells
After three days, I received a call from service personal, he told me that I am not dealing with this, hence he will forward you complaint to near by your area. And then after no one come to us for repair.

(2)
After waiting for a month, again I call to service centre on[protected], he told me that your service request is cancelled due to “NON HAVELLS PRODUCT” WOW what a great service. Without service request completed, Havells people can CANCELLED our request ??????????
Call centre boy told that again registering request and we received SMS –re and we received SMS –
Dear Usha nanubhai Khambhayata, Your Product Service with ref No [protected] has been assigned to Chandan Singh his mob no[protected]. He will fix appointment before visiting – Havells

(3)
After 6 days waiting No one came for repair, again[protected], I called to service centre, he told me that your request is already cancelled by the service centre. WOW what a great service. Without service request completed, Havells people can CANCELLED our request ??????????
Call centre boy told me that he again open same request and we got SMS –
“Dear Mrs. Usha nanubhai Khambhayata we regret for the inconvenience caused Your Service request [protected] has been escalated to concerned executive.. – Havells”
After one week one person came and just watch our the problem and gone away. Nothing did anything.

(4)
After 25 days on[protected], I called to service centre, he told me that your request is already cancelled by the service centre.
WOW what a great service. Without service request completed, Havells people can CANCELLED our request ??????????
Call centre boy told me that he again registering new service request and we got SMS –
Dear Usha nanubhai Khambhayata, Your Product Service with ref no [protected] has been assigned to SACHIN KUMAR his mob No.[protected]. He will fix appointment before visiting - Havells

After one week one person came and do some repair work. But this is matter of sorrow that he did not completed his work and he did major damage to the SOLAR WATER HEATER. He is totally unprofessional service man. He don’t know how to handle the unit and damage the unit. Now we are in trouble. Your engineer did work like a street plumber work.

Our choice to purchase a Havells product is totally wrong choice. we're crying holding our heads.

(5)
Again on[protected], I called to service centre, he told me that your request is already cancelled by the service centre.
WOW what a great service. Without service request completed, Havells people can CANCELLED our request ??????????
Call centre boy told me that he again registering new service request and we got SMS –
Dear Usha nanubhai Khambhayata, Your Product Service with ref no [protected] has been assigned to SACHIN KUMAR his mob no[protected]. He will fix appointment before visiting - Havells

How many times HAVELLS service centre can cancel our request without service???????
This is how Havells is malaise and jittery the people.

My husband is a Senior Citizen, aged 65. Need warm water daily. That’s why we installed a SOLAR WATER HEATER. I am really frustrated.

I am getting disappointed.

Is there anyone, who can help us?

Regards,

Mrs. USHA Nanubhai Khambhayata
C-51/B, Rajpur Khurd Extension,
New Delhi-110068
Email- [protected]@hotmail.com