[Resolved] Havells India — storage water heater

Amitd_2203

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700141

I have purchased 10ltr instanio and get delivered on 14.11.18, then myself lodge a call no. Hk147460 for installation date but no one came. Again myself lodge a call no. Hk172833 for installation but no one visit. Yesterday myself call to customer care & operator promise that today the engineer will visit & install the product.
Abm enterprise and their engineer mr. Dilip mistri never called or visit my place.

My product not yet unpack because company representative come unpack and install the product.

If havells not able to provide any support after sale then please let me know.

If any representative came from monday to friday then time will be 9:00 am to 12:00 noon with 5hrs prior intimation.

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Dec 24, 2018

Complaint marked as Resolved

Havells India customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2018

Havells India Customer Care's response Dear Sir,

Sincere apologies for the inconvenience caused to you. We have highlighted your issue to the concerned team and assure you the best possible resolution.

Thanks & Regards
Team Havells

Verified Support

Nov 23, 2018

Havells India Customer Care's response Dear Sir,

We hope that our team got in touch with you and resolved all your concerns to your satisfaction.

Thanks & Regards
Team Havells